Operations Coordinator (Wire Operations)

The eBanking Services Operations Coordinator is responsible for processing requests, inquiries and maintenance for domestic and international wire transfers received through various channels.

Duties & Responsibilities:

• Provide an exceptional customer service experience to both internal and external customers.
• Process all incoming and outgoing domestic and international wire transfers in accordance with the Wire Transfer Policy and subsequent Wire Transfer procedures.
• Analyze exceptions closely to determine appropriate processing.
• Follow controls in place to protect against fraudulent wire activity and unnecessary risk and exposure.
• Monitor the wire systems Office of Foreign Asset Control queue and analyze exceptions to determine potential matches. Escalate possible violations to Byline’s BSA Department.
• Review and respond to wire remittance errors identified.
• Monitor the departments email box and respond in a professional and timely fashion.
• Report issues of concern or matters of potential loss to manager.
• Demonstrate professionalism in appearance, punctuality, attitude, and grammar.
• Adhere to Privacy Policy, Code of Ethics and follow all policies and procedures relative to Consumer Compliance laws and regulators and best practice recommendations.

Knowledge, Skills, & Abilities:

• Knowledge of BSA/AML, OFAC laws and regulations.
• Intermediate skills in personal computer operation; word processing, spreadsheet and specialty software programs.
• Ability to effectively communicate, both orally and written.

Requirements:

• High school graduate or equivalent.
• 1-3 years previous banking experience.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Usual office environment: with frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of: eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity: enabling interpersonal communication as well as communication through automated devices.