Operations Coordinator

Company Background

INTO University Partnerships collaborates with leading universities to provide international students with a personalized and highly supportive learning environment in which to acclimate to life on a US university campus and prepare for long-term academic success. Since 2006, INTO has launched partnerships to internationalize 20 universities in the US, UK and Asia, including Oregon State University, University of South Florida, George Mason University, Drew University, Saint Louis University, University of Alabama at Birmingham, Suffolk University and Hofstra University.

INTO Drew University is a joint venture between Drew University and INTO University Partnerships. INTO Drew’s unique programs for international students provide tailored academic and English language instruction coupled with a highly supportive learning environment that supports adjustment to life in the U.S. and long-term academic success.

Drew University is a private, liberal arts university located in Madison, N.J., just 29 miles west of New York City. Ranked among the top liberal arts institutions nationwide by U.S. News & World Report, Forbes and Washington Monthly, Drew is also listed in Princeton Review’s Best 378 Colleges. Drew has a total student enrolment of 2,019 in three schools: The College of Liberal Arts, the Caspersen School of Graduate Studies and the Drew Theological School. The undergraduate program offers degrees in 30 different disciplines, while Caspersen and the Theological School offer degrees at the Masters of Arts and doctorate levels.

Job Overview

The Operations Coordinator provides operational support for a variety of administrative areas in the Tilghman International Center. The individual in this position will lead administrative and operations support in the areas of student and academic support services; facilities; center events, special programs, including international student orientation and other areas as required. The Operations Coordinator will have access to student data and other sensitive information and will need to exercise good judgment and discretion in the performance of job duties.

Key Responsibilities

This is a valued role in a growing, dynamic organization, so the responsibilities of the position may change over time but will include the following:

Academic and Student Services Support (40%)

• Provide administrative support to the INTO Drew Academic management team, including the coordination of student mid-term progress reports;
• Assist in the following areas of the student experience for Drew international students: on-campus housing and dining, arrivals and airport transfer, orientation and engagement;
• Provide support to the Student Services team which will include administrative duties related to the academic coaching program, student advising and support services, and special programs and events for the international student community

Events, Visits and Meetings (30%)

• Coordinate planning for center meetings, visits and events;
• Assist with local arrangements for Familiarization (FAM) trips for regional office representatives and agents from all over the world or other major events;
• Provide excellent customer service on behalf of the Tilghman International Center;
• Assist with the supervision of the student Welcome Desk staff;
• Provide administrative support for meetings as required;
• Lead and promote the INTO Drew charitable work relating to INTO Giving

Facilities and Administration (30%)

• Provide administrative support for projects, innovations and other INTO Drew activities;
• Provide support for the recruitment, hiring, on-boarding of staff at INTO Drew;
• Maintain master staff and faculty lists; distribution lists; and org charts;
• Liaise with the university facilities department on issues related to building maintenance
• Act as point of contact for IT support;
• Other duties as assigned

Qualifications & Experience

Essential:

• Two years’ experience in an administrative role or comparable experience;
• Ability to plan, develop, and administer programs, projects;
• An international outlook, ability to work in a diverse environment, and cross-cultural awareness and understanding;
• Excellent interpersonal, oral and written communication skills;
• Ability to communicate effectively and productively with multiple stakeholders;
• Demonstrated ability working as a productive member of a team and adapting to different working styles;
• Computer and electronic communication literacy: Microsoft Office, proficiency in Excel, and Google G Suite
• Demonstrable commitment to promoting and enhancing diversity;
• Problem solving, decision-making, and creative thinking abilities;
• High energy level and ability to thrive in a fast-paced environment and cope with change;
• Proven customer service skills;
• Excellent organizational skills;
• strong
• Applicant must successfully pass a background check and have the ability to be legally employed in the US.

Desirable:

• Bachelor’s Degree;
• Overseas experience and foreign language competence;
• Experience working in an international environment;
• Experience working in higher education;
• Proficiency in Teams, Zoom and/or other communication tools;
• Familiarity with admin tools such as DocuSign, Google Drive and Box

Reporting Line

This position reports directly to the Assistant Director, Student Experience.

Compensation & Benefits

This is a part-time regular, hourly position; up to 28 hours/week.

INTO takes care of their employees and ensures they are well and thrive with a comprehensive benefits package which includes:

• Generous Paid Sick Leave
• 401(k) retirement plan – up to a 6% company match
• Wellness rewards and programs
• Two robust employee assistance programs
• LinkedIn Learning
• Campus perks

Location

The position is based at our office at INTO Drew University, in Madison, New Jersey.

How to Apply

Please click on this link to apply for this role.

INTO University Partnerships provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. INTO University Partnerships complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.