Operations Business Analyst I/II/III- 011254

Summary

Under the general direction of the assigned leader, and in accordance with the objectives and policies of the Health Plan, the Operations Business Analyst is responsible for End-to-End Operations, Health Plan Marketing and divisional projects.

Essential Responsibilities/Accountabilities

All levels:

• Collects and communicates accurate requirements for projects and processes, which includes, but not limited to facilitate walkthroughs of detailed business requirements and use cases.
• Collaborates with other business units to identify, define, and implement improvement opportunities related to the support system(s).
• Collects and analyzes data to develop and modify business processes and procedures.
• Works closely with the Product Portfolio Design Team & the Technical Administration Team as it relates to new and ongoing system projects, i.e. requirement gathering, validation, etc.
• Manages escalated triage activities in support of the end-to-end processes.
• Conducts continuous evaluations of end-to-end processes to identify opportunities for improvement, utilizing methodologies and principles that align with Health Plan goals.
• Facilitates team meetings and participate in departmental work groups.
• Trains other analysts as needed.

• Ensures business practices comply with federal and state laws and corporate personnel policies.

• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and Leading to the Lifetime Way values and beliefs.

• Maintain high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Perform other functions as assigned by management.

Level II - In addition to Level I responsibilities:

• Works with stakeholders on assignments of medium complexity with multiple business units.
• Applies strategic business objectives to process improvement initiatives.
• Leads evaluation of operational systems/processes and recommend improvements.
• Performs in-depth analysis and assessments of processes.
• Participates in Divisional and Health Plan-wide projects as assigned.

Level III - In addition to Level II responsibilities:

• Serves as a dedicated resource and work with stakeholders on the most critical and complex assignments.

• Applies advanced methodologies of process improvement and research techniques in the investigation and solution of complex end to end processes.

• Provides leadership and work guidance to less experienced personnel, to include coaching and mentoring.

• Prepares reports and make detailed presentations to project teams, department heads and all levels of management

• Leads Divisional and Health Plan-wide projects as assigned.

Minimum Qualifications

NOTE:

We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.

Level I:

• Bachelor’s degree in Business Administration or related field with a minimum of three (3) years of user experience in process management/improvement. In lieu of degree, a minimum of nine (9) years of relevant operations/process management/improvement experience.
• Critical thinking and demonstrated ability to drive solutions to completion.
• Demonstrates the ability to identify root causes of business and/or workflow problems and determine innovative sources for solutions and opportunities.
• Knowledge of process improvement methodologies and principles.
• Organizational skills including the ability to manage projects and work across multiple locations.
• Strong analytical and problem-solving skills.
• Effective communication skills.
• Ability to identify and analyze problems/issues.
• A working knowledge of PCs and Office applications is required.
• Experience working as a member of a cross-functional team.

Level II – in addition to level I qualifications:

• A minimum of four (4) years of user experience in process management/improvement. In lieu of degree, a minimum of ten (10) years of relevant process management/improvement experience.
• Business process engineering (BPE) or project management certification is preferred.
• Elevated techniques in process improvement design and information gathering from stakeholders.
• In-depth relevant knowledge of sub-processes within the end-to-end process

Level III – in addition to Level II qualifications:

• A minimum of five (5) years of user experience in process management/improvement. In lieu of degree, a minimum of eleven (11) years of relevant process management/improvement experience.
• Business process engineering (BPE) or project management certification required within twelve (12) months of employment into the position.
• Demonstrated leadership, decision-making, and team building skills.
• In-depth knowledge of multiple processes in multiple business areas.

Physical Requirements

• Ability to complete work in a traditional office environment under fluorescent lighting.

• Ability to orally communicate.

• Must be able to function while sitting at a desk viewing a computer and using a keyboard and mouse for 3 or more hours at a time.

• Must be able to travel across the enterprise.

• Ability to work in a home office for continuous periods of time for business continuity.

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The Lifetime Healthcare Companies aims to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve.

Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services. With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce.

OUR COMPANY CULTURE:

Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer