Operations Associate

Operations Associate – Brilliant Earth

Position Overview:

Our Operations Associates are dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. The team coordinates and executes day to day operations of order processing, inventory, logistics, fulfillment, and production, while maintaining strong relationships with our partners. As a team member, you will collaborate within a close-knit team, and learn every aspect of the business. Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship.

Key responsibilities include:

• Manage, process, and track customer diamond and gem orders to ensure accuracy and timely arrival
• Execute quality assurance best practices to ensure inventory and finished product meet Brilliant Earth’s high quality standards
• Meet daily processing timelines.
• Build and maintain external partner and vendor relationships
• Assist with pre-sales and post-sales support, including processing diamond and gem returns
• Communicate and work cross-functionally with other teams regarding customer timelines
• Assist with ordering, tracking, receiving, and processing diamonds and gem returns
• Formulate and implement policies and procedures to ensure smooth operation of business

Specific qualifications:

• BA degree or equivalent, preferred
• Operations and/or administrative experience preferred
• Inventory/ supply chain/ logistics/ production in a product, retail or e-commerce experience preferred
• Strong attention to detail in a fast paced, deadline driven environment
• Highly organized with focus on execution, problem solving, and improving processes
• Exceptional time management skills and accountability
• Ability to think critically and adapt quickly in a flexible environment
• Team player with an ability to work collaboratively
• Entrepreneurial spirit / self-starter
• Strong computer skills
• Interest in socially and environmentally responsible organizations and products

About Brilliant Earth:

Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and a global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Time, The Knot, Forbes, and Refinery29, among many other media outlets. We are a group of dedicated team members with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.

We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow. For more insight into our work environment and culture, and to hear from our employees, check out our profile on the Muse!

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

Brilliant Earth offers a competitive, robust benefits package. As a full-time Brilliant Earth employee, you can choose to enroll in medical, dental and vision insurance plans, 401(k) plan with matching contribution, and commuter benefits. We offer paid parental leave, an open PTO policy, and an employee discount on our products. Employees of Brilliant Earth have access to an Employee Assistance Program which includes mental health counseling, and can participate in regular wellness events led by the culture team.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

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