Operations Assistant (OA)

Mission Statement: Hope House Colorado (HHC) empowers parenting teenage moms to achieve personal and economic self-sufficiency and to understand their significance in God’s sight, resulting in a healthy future for them and for their children.

Position Title: Operations Assistant (“OA”)
Full or Part Time: Full time, 40 hours/week. Salaried non-exempt.
Reports To: Business Manager
Schedule: Shifts are scheduled between 7:30am-8pm M-Th and between 7:30am-5pm on Fridays
Department: Operations & Finance
Pay Range: $32,000-$35,000
Position Summary: The Operations Assistant (“OA”) is the first point of contact for all Hope House guests, providing a warm and friendly welcome to our teen moms, volunteers, and visitors. The OA manages the HHC phone system in an efficient and engaging manner, upholds “HHC’s Excellent Environment” standards, and assists donors with in-kind donations, offering sincere appreciation. Essentially, the OA sets the tone for all who come through the doors, ensuring each guest feels like they have found a place to belong. Duties and responsibilities also include office administration, building management and administrative support to ensure efficient operation of the organization.

Requirements:

• Must have a valid driver’s license and current automobile insurance
• Must pass a criminal background check, driving record check, and drug screen
• Must be highly organized and detail-oriented
• Excellent verbal and written communication skills
• Alignment with HHC Guiding Principles and commitment to continually working towards the HHC mission

Desired Skills and Attributes

• Experience working in an office environment
• Efficient in Microsoft Office Suite

Education or Training:

• High School diploma or equivalent

Essential Duties and Responsibilities
Operational Support:

• Consistent completion of operational checklists at the highest level of execution
• Coordinate volunteer receptionists and ensure desk coverage when volunteers are unavailable
• Diligently manage the sign in/sign out process for all guests and teen moms through the Raptor® visitor management system. Must be comfortable upholding standards and safety protocols and managing tension and occasional conflict
• Warmly receive and direct incoming calls, including crisis calls. Knowledgably provide callers general information about Hope House Colorado, donation times/types of donations accepted, and provide referrals to other programs and community partners
• Proactively maintain up to date documentation of reception processes and protocols to ensure efficient operations
• Anticipate needs and inventory and order supplies accordingly; verify receipt of supplies and organize for ease of access and maintenance of HHC Excellent Environment standards

Building Management:

• Implement daily opening/closing procedures, which include sanitization of common areas and utensils, preparation of the front entry area, emptying trash, and cleaning
• Receive in-kind donations and follow documentation procedure, move items to storage area
• Oversee the evening meal provided to HHC teen moms, which includes assisting volunteers when they come to deliver or prepare a meal, and cleanup of the dining room afterward, including washing dishes in the commercial kitchen, sweeping the floor, and sanitizing all dining room/kitchen surfaces
• Assist with building tours as requested upon receipt of in-kind donations & meals and for new hires

Administrative Support:

• Complete assigned Operations, HR, IT & Facilities tasks for Business Manager and Director of Operations & Expansion with precision and in a timely manner
• Support Business Manager in reviewing and updating administrative systems for efficient operations
• Efficiently complete administrative duties such as filing, typing, copying, binding, scanning etc.
• Organize and maintain computer and manual filing systems as assigned
• Reconcile and submit expense reports for the Operations & Finance Team
• Contribute to team effort by accomplishing related tasks as needed
• Handle sensitive information in a confidential manner

Other Duties and Responsibilities

• Promote the values of HHC throughout the organization and external relationships.
• Attend team and organizational meetings, activities, and events.
• Collaborate with HHC staff and perform job duties to advance the organization’s mission and vision.
• Coordinate, supervise, support, and appreciate HHC volunteers.
• Demonstrate ability to work independently and within a team, seeking guidance as appropriate.
• Comply with all organizational policies and procedures.
• Potentially assist with knowledge transfer to support HHC expansion goals.

Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, stand, and walk as well as bend, squat, and climb stairs. The employee must be able to lift and or move up to 30 pounds.

Supervisory Duties:
None

Competencies:

• Accountability & Dependability – Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
• Attention to Detail – diligently attends to details and pursues quality in accomplishing tasks
• Results Focus & Initiative – Focuses on desired outcomes and how best to exceed goals successfully.
• Priority Setting – Spends time and the time of others on what’s important; can quickly sense what will help or hinder accomplishing a goal
• Time Management – Uses time effectively and efficiently
• Action Oriented – Enjoys working hard; is action oriented and full of energy to take on challenges
• Quick Learner – enjoys the challenge of unfamiliar tasks
• Stakeholder Focus – Dedicated to meeting the expectations and requirements of internal and external stakeholders; gets first-hand information from them and uses it for improvements
• Interpersonal Savvy – Relates well to all people; builds appropriate rapport and uses diplomacy and tact to diffuse even high-tension situations comfortably.
• Compassion: Genuinely cares about people

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. We are a team and support each other in all ways necessary to continue working toward the Hope House mission. Benefits
HHC benefits are available to employees who consistently work a minimum of 24 hours a week, therefore this position is eligible for benefits. Benefits offered are subject to change at HHC’s sole discretion.

• Health Benefits: Employees may elect medical, dental, vision & life insurance plans.
• Simple IRA: Employees may choose to make salary reduction contributions through HHC’s Simple IRA plan and HHC will match the employee’s contribution up to a maximum of 3% of the employee’s annual salary.
• Vacation: Upon hire, employees earn 1 hour of vacation per 17.33 hours worked. Accruals are adjusted to increase vacation earned per hours worked based on length of employment with HHC.
• Holidays: Salaried employees are paid for Organization-observed holidays, pro-rated based on their regular hours worked.

HOPE HOUSE COLORADO – GUIDING PRINCIPLES
Christ Centered – Called to the mission! Passionate about transformation for teen moms and champions; committed to growth of our own personal faith.
Integrity – Do the right thing (even when it hurts)! Trustworthy; ethical and authentic; excellent stewards of donations; we expect 100% compliance with all applicable regulations.
Infectious Enthusiasm – Passionate about the cause, mission, and ministry! Engage others and strive for positivity through high energy.
Relationship Focused – True change happens for teen moms through healthy, long-term relationships with staff and volunteers. Engage champions so they experience the impact they make!
Future Thinking – Experts in our field who are constantly striving for the next level! Cause-focused and committed to sharing our knowledge and tools for the benefit of teen moms everywhere.
Team Player – Committed to working as a unified team, valuing each member’s contributions! Have one another’s backs and find compromises and solutions in a respectful manner. Go above and beyond for each other.
Have Fun! – Find joy in the work! There is room for fun, celebrations and a little bit of silliness every day!
Extreme Ownership – Take ownership! Empower decision-making at every level; anticipate success; and take responsibility!
Teachable Spirit – Eager to learn and grow! Open to new ideas and constructive criticism; demonstrate humility and learn from our mistakes and failures.
Excellent Environment – Create a warm, welcoming, safe and secure environment that shows every teen mom she has a place to belong!

To apply: Please take the PAIRIN Survey by clicking the following link and upload your cover letter/resume. http://app.pairin.com/apply/DC8E25F5Uf. The survey should take you less than 15 minutes.

Please address any questions to HR@hopehouseofcolorado.org.