Operations And Policy Analyst 1, ONE Data Integrity Business Analyst

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Job Description:

The Oregon Eligibility Program, part of the Oregon Department of Human Services is looking for talented individuals with a passion for public service to apply for an Operations and Policy Analyst 1, ONE Data Integrity Business Analyst. In this role you will, act as a resource to staff for policy and procedures, and to oversee the benefit and eligibility process to ensure that programs are determined correctly. You will assist with data clean-up and corrections, such as duplicate or overlay client records, by performing research to determine appropriate action and then making corrections or referring to external sources as needed.

This announcement will be open for four weeks. We reserve the right to close this position should a satisfactory number of qualified candidates apply. Interested candidates are encouraged to submit their application materials without delay in applying! We will conduct a first review of candidates on March 9, 2022.

You must be a current employee with the Oregon Department of Human Services or a current State of Oregon employee to apply for this position. This includes regular status, trial service and limited duration employees. ODHS/State of Oregon temporary, volunteer and contract employees are not included.

Telework or alternative work location will be considered in filling this position. The ability to report to Salem is required when business or operational needs are dependent on onsite activities.

At ODHS, we strive to develop a qualified workforce that is representative of the diverse communities we serve. It is our belief we can achieve this through our devotion and commitment to action for anti-racism and racial equity to build and sustain an agency that truly carries itself with the core values of integrity, stewardship, responsibility, respect, professionalism, innovation, and service equity. We foster environments and teams where we all feel safe, valued, supported, strengthened, and engaged in our personal growth and the agency’s growth. “RiSE” is what we call our culture and has six elements:

• Safety and well-being;
• Caring and supportive relationships;
• High expectations and accountability;
• Equitable Treatment and Belonging;
• Meaningful participation; and
• Community engagement.

ABOUT ODHS Oregon Eligibility Program

The ODHS Oregon Eligibility Program Business Information Services (BIS) is responsible for ensuring DHS program and policy integrity in Enterprise IT Projects and in operations and maintenance efforts. BIS specializes in standards and practices of Business Analysis and User Acceptance Testing Services related to Enterprise IT solutions. ODHS Oregon Eligibility Program , contributes to the DHS mission and program integrity through the following services:

BIS specializes in standards and practices of Business Analysis and User Acceptance Testing Services related to Enterprise IT solutions. ODHS Oregon Eligibility Program , contributes to the DHS mission and program integrity through the following services:

• Provides collaboration and strategic planning with State, Agency, Program and other related business and IT organizations regarding governance, priority and resource management of IT projects and enhancement, as related to State and DHS Business Information Services.
• Provides vendor, contract, and budgetary oversight, as directed, for some Enterprise IT projects and operations and maintenance solutions, as defined.
• Design and application of Enterprise level business analytic and testing service standards and practices.
• Provides centralized Business Analytic support to Enterprise level IT projects and enhancements.
• Provides centralized Business Analysis and User Acceptance Testing services for the OregONEligibility (ONE) system.
• Provides a scalable central BA and UAT model for other IT solutions, as defined.
• Collaborates with all other agency Business Support Units (BSUs), Business Information Service units (BISs) and other to promote best practices, process improvement and increased program integrity across all Business Analytic services bridge the gap between IT solutions and business need. They assist DHS program policymakers maximize strategic use of technology, while defining clarity and precision in our business solutions. Rigorous Business Analytics and system testing improve our projects, systems and increase program integrity across our Enterprise.

What you will do:

The ONE Data Integrity Business Analyst implements the ODHS mission by supporting the delivery of services and financial assistance to Oregon Health Plan, Aging and People with Disabilities, and Self-Sufficiency customers giving them a minimum standard of living and access to resources leading to economic stability. This is accomplished through providing -mentoring, coaching, training, and guidance to benefit and eligibility workers and family coaches.

This position functions are an integral part of the leadership team; the incumbent acts as a lead worker for staff and may act on behalf of the branch operations manager in their absence and is a resource when they are present.

Perform independent and collaborative research, review, and analysis of data integrity across multiple technical (IT) systems, interfaces, and environments; supports data for multiple independent and interrelated Program and policy areas related to Eligibility and Benefits and the OregONEligibility (ONE) system solution.

Analyze operational reporting requirements by comparing information systems to regulations. Facilitate groups that identify processing or system errors. Work jointly with agency program staff to help them access needed data, or plan business reporting needs.

Collaborates with business operations, Triage and Business Analyst teams as needed regarding data analysis, planning, validation, and resolution related to operations and change requests related to data interfaces, conversion, and overall integrity.

Perform analytical research related to testing of software enhancements; prepare written test cases and procedures for use in test execution, to assess and report the extent of success or failure of each software fix or enhancement, based on business requirements and design specifications.

Working conditions:

• Job is fast paced with a high volume of customer contact, including, but not limited to, phone support, keyboarding computer entries, paperwork, and long periods of sitting at computer may be necessary.
• Ongoing emotional and mental pressures are regular conditions of this position.
• May require infrequent travel overnight to remote locations across the state. Employee is required to possess and maintain a valid driver’s license and acceptable driving record.
• Telework or alternative work location will be considered in filling this position. The ability to report to Salem is required when business or operational needs are dependent on onsite activities.
• This is a regular work schedule with a normal workday of 8 hours. The usual work hours will be from 8AM to 5PM. However, when in the interest of operational needs, the starting and ending times for a particular 8-hour day may be adjusted. Occasional compensated overtime may be required. All overtime must be pre-approved by supervisor before working it

At ODHS you will

• Find connections through an Employee Resource Groups (ERGs); officially chartered group organized around shared cultural identity(ies) to support historically underrepresented ODHS employees.
• Grow your career through, free leadership training, ample career pathways, and committee participation opportunities.
• Enjoy work/life balance, 12 paid holidays a year, flexible work schedules, remote work options, and excellent benefits, including low-cost, high-coverage health insurance , and a competitive retirement plan .

To learn more about our agency,

What you need to qualify:

Studies have shown that women, non-binary people, and Black, Indigenous, and other people of color are less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job, and the candidate may come from a less traditional background, we encourage you to apply.

Minimum Qualifications:

A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills;
OR
Any combination of experience or education equivalent to three years technical-level experience that typically supports the knowledge and skill requirements listed for the classification.

Successful candidates will possess the following essential attributes:

• Advanced knowledge in existing system and determining eligibility for one or more of the following programs: SNAP, TANF, ERDC, OSIPM, non-MAGI Medicaid and MAGI Medicaid.
• Skill to accurately document test results.
• Skill to collaborate effectively with other team members, subject matter experts, agency personnel and third-party vendors.
• Advanced knowledge of current system functionality and operational procedures.
• Experience with community public relations and working with diverse people.

Additional Requirements:

Successful candidates for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here .

How to apply:

***If you are a current State of Oregon employee, you must apply through your employee Workday profile.

External Applicants : Click on the “Apply” button and submit your application. View this video for help.

Internal Applicants (this includes Current State of Oregon employees): Apply via your employee Workday account. View this job aid for help.

• You must attach a copy of your resume and/or complete the Workday Profile so we can verify your qualifications for this position.
• Submit a cover letter that demonstrates how you meet the qualifications and essential attributes for this position.
• After you submit your application, be sure to respond to the public records request (PRR) authorization and gender identity question. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.
• If you are a veteran , the task to claim preference will come after the PRR and gender identity tasks.
• Veterans - For privacy reasons , please do not attach your DD214/DD215/civil service preference letter to your application or combine it with any other required document attachments. We will ask you for your documents later in the process. (Please see below in Helpful Information).

Additional Information:

• This position is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies.
• Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.
• IMPORTANT: Please monitor your Workday account as all communications will be sent there.
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Please review the Classification and Compensation page for more details, or you may visit our website for information on Pay Equity.
• For questions about the job duties or application process, please contact nora.l.leyva-esquivel@dhsoha.state.or.us . Please be sure to include the job requisition number.
• If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our ADA Office at DHS.RECRUITMENT@dhsoha.state.or.us .

DHS commits to inclusive excellence by advancing equity and diversity in all that we do. We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA+ community members, and others to help us achieve our vision of a diverse and inclusive community.