Operation/Branch Manager - Houston, TX

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Summary:

The Landscape & Maintenance Branch Manager will serve as a client liaison to the company through outstanding service, ensuring that clients' needs are met, and the relationship will continue, creating high customer retention, while helping the branch achieve its revenue goals. The candidate in this role must also be able to manage job sites, personnel/crews, and equipment.

Essential Function:

• Develop long-term relationships and communicate on a regular basis with key clients
• Inspect key client properties to monitor performance and overall job quality
• Ensure MNLSA existing accounts are renewed each year
• Coordinate and manage client service teams
• Develop annual budgets
• Work with Controller to accurately track branch performance
• Ensure billing is completed in a timely and accurate manner
• Ensure all contracts are executed correctly
• Ensure proper use and care of all branch assets
• Identify staffing needs
• Monitor branch safety record and implement methods to improve safe workplace practices
• Monitor and guide Account Managers as they train Foremen and Laborers
• Implement and enforce policies and procedures as issued by MNLSA.
• Ensure new sales goals for the branch are properly budgeted
• Work with the Business Developer to ensure those goals are met or exceeded
• Identify prospects to meet sales goals and communicate to Business Developer
• Understand and accurately estimate jobs
• Ensure proper paperwork is completed for all employee changes.
• Communicate with, counsel, train, discipline, review, and develop growth plan(s) for employees
• Achieves grounds management operational objectives by contributing information and recommendations to strategic plans and reviews
• Prepares and completes action plans; implements production, productivity, quality, and customer-service standards; resolves problems; completes audits; identifies trends and determines system improvements
• Work at a fast pace environment while operating with a high sense of urgency
• Must uphold company policies, procedures and company core values at all times

Competencies:

• Leadership
• Personal Effectiveness/Credibility
• Ethical Conduct
• Technical Capacity
• Organizational Skills
• Project Management

Supervisory Responsibility:

The Landscape & Maintenance Branch Manager manages all account managers, foreman and laborers of the Maintenance department and is responsible for the performance management and hiring of the employees within that department.

Work Environment:

This job operates in a professional office environment; however, long periods of driving, walking and inspecting job sites are to be expected. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel:

Travel is primarily local during the business day, although some projects may require more out-of-the-area and overnight travel

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.