Openings Studio Technical Support Specialist

Application due 2022-07-23

• Sales, Marketing & Product Management
• Associate
• Shawnee, Kansas, United States | Phoenix, Arizona, United States

This position is based in the Kansas City, MO or Phoenix, AZ market areas.

Are you a person who excels at organization and managing details? Are you familiar with software support services, project management, invoicing, contract documents, and scheduling time and resources? If so, we have a Technical Support Specialist position that may be perfect for you.

ASSA ABLOY is a worldwide leader dedicated to providing a safe, secure, and accessible building environment. Our nationwide team of consultants work closely with architectural and construction professionals specifying and servicing door openings. We are known through Openings Studio, our award winning software, used by architects, contractors, and owners to manage doors, hardware, and access control.

In this role, you'll be a significant and relied-upon colleague working behind the scenes supporting the day-to-day operations of our Openings Studio team and the contract services they provide. Our diverse and talented team is fun, hardworking and dedicated to mutual support and success.

Key responsibilities in this role include:

• Interacting daily with users of Openings Studio desktop and mobile app including answering technical support questions, analyzing problems, and quickly forming solutions to resolve issues via email, phone, and chat.
• Developing a deep, functional understanding of the software and its integration with other BIM software programs.
• Continuously learn and train on changes and enhancements to improve troubleshooting and navigating processes and identification of bugs in the software execution.
• Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required from development.
• Work with conjunction with the Openings Studio development, support, and sales teams to drive a successful customer experience by assisting all users of varied skill levels.
• Participate in software and mobile app testing for quality assurance on new and updated features, bug fixes, and key customer experience changes.
• Facilitate online and in-person software training and demos as required to meet sales and support objectives.
• Organize and manage project proposals, reports, documentation, and client follow-up. Set up and finalizing project details in Openings Studio.
• Review of formal contractual agreements for alignment with scope of work proposals.
• Assist with invoicing, payment monitoring, and certificates of insurance requests.
• Utilizing Salesforce.com as a customer relationship, project tracking and time management tool

What you will be doing

You will work in a home office environment providing an array of backend support services to our team of consultants focused on customer sales and contract fulfillment. You are on the front line interacting daily with clients to ensure a first-in-class software experience. You are a reliable and dynamic "virtual" technician depended on by our team and customers around the country.

What we are looking for

You are a self-motivated, organized individual who is known for your follow-up habits. Attention to detail with strong time management and problem solving skills. Your background includes a high school degree/GED. High proficiency in Microsoft Office and using computers and software applications in general. Prior experience in a construction/architectural office or a door and hardware distribution firm is advantageous.

"Let’s open the doors to the future – together!

Working for ASSA ABLOY means that you will be part of a dynamic environment, developing innovative solutions to improve our customers' lives. As the global leader in door opening solutions we are using the latest technologies to open doors to events, hospitals, education, homes, hotels, airports and businesses. Joining ASSA ABLOY means being part of a fast-moving company with many opportunities.

Would you like to join us in opening doors of the future?"

ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

#LI-Remote

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.