Onsite Supervisor/Program Lead

Skillsets

• Knowledge in managing and supervising a support team.

• Experience in a help desk/support level environment

• Knowledge and experience developing workflow diagrams, business process mapping, system diagrams, mock-ups, and other visual aides to translate and support detailed written documentation.

• Experience using O365 applications.

• Ability to quickly adapt to new software and systems.

• Ability to analyze and evaluate administrative and technical processes and procedures.

• Ability to translate technical terminology into terms understandable to management and employees.

• Ability to establish and maintain effective business relationships.