Oncology Care Assistant - 71704

POSITION SUMMARY:

The Oncology Care Assistant greets patients in the infusion department, collects demographic/insurance information, and enters data into the electronic medical record system and puts on patient identifier band. Enters demographic data into the medical record system and obtains signatures from the patients on Conditions of Admission forms, and or any other authorization forms. Assures accuracy of information posted into the computer systems. Supports department operations as needed by picking up and delivering supplies such as chemotherapy/medications from remote locations and delivering lab specimens to multiple locations. Provides general administrative support to the physicians and infusion RN’s within the department as needed. Scheduled appointments for infusion patients, oncology patients, collects faxes, assists in coordinating orders from multiple doctors’ offices in the community, works the referral que in the EMR system to schedule patients and ensure prior authorizations have been obtained. Reaches out to clinics for orders expiring, items needed to schedule patients and or letters for patient no shows to clinic.

KEY RESPONSIBILITIES

Performed majority of the time:

• 
  Checks in patients to include gathering patient information and keying demographic and insurance information verifying PA on orders are valid before scheduling patients in the infusion group.

• Ensures the physicians’ orders are complete with diagnosis, medication or procedure, signature and prior authorization.

• Answers the telephone when in the department, takes accurate messages and routes them to appropriate personnel.

• Transports specimens and supplies between departments.

• Cleans treatment areas between patients and stocks supplies within the department.

• Provides administrative support to physicians and Oncology RN’s as needed.

• Scans documents into the electronic medical record system.

• Communicates with physicians, nursing staff and Clinical Services Team to ensure proper procurement of specimens, and that correct orders are placed.

• Delivers time sensitive supplies within departments, on time.

• Answers phone and voice mail promptly.

Performed occasionally but critical to successful performance of the job:

• 
  Looks for ways to improve customer service.

• Maintains appropriate levels of office supplies required to perform tasks, i.e. toner cartridges, paper and forms.

• Attends and participates in department meetings.

• Supports team and patient care during absence of co-workers by being available to cover vacation and sick time.

Decision making and budget responsibilities:

• 
  Decision making impacts the employee.

• No budget responsibilities.

JOB SPECIFICATIONS:

JOB SPECIFICATIONS

Education:

Required

• 
  N/A

Preferred

• 
  Prefer high school graduate or GED.

Experience:

Required

• 
  N/A

Preferred

Licenses, Certifications and/or Registrations:

Required

• 
  Current American Heart Association BLS required within 90 days of hire.

Preferred

Job Related Skills, Abilities and Behaviors:

Required

• 
  Typing and previous computer use.

• Demonstrates telephone skills and effective interpersonal communication abilities.

• Demonstrates excellent customer service skills.

• Demonstrates effective organizational skills.

• Presents a professional image.

• Must be task oriented, as position requires attention to detail.

• Proficiently operates a personal computer.

• Demonstrates ability to manage multiple tasks; efficiently functions with frequent interruptions, handles simultaneous responsibilities, and works with time constraints.

• Demonstrates self-motivation and the ability to anticipate problems and follow through to complete tasks successfully.

• Assumes responsibility for maintaining competency in all areas where training was completed.

• Demonstrates confidentiality according to PHI regarding patient and co-worker information.

• Prioritizes patient care appropriately, coordinating duties and resources in an efficient manner.

• Functions as a cooperative, flexible team member in a positive manner utilizing good communication techniques.

• Follows the Attendance and Punctuality Policy (HR-28).

• Uses effective working relationships with all health care and insurance plan representatives.

Preferred

• 
  Knowledge of CPT & ICD-9 CM coding systems.

• Bilingual skills a plus.

Overview: OHSU Health Hillsboro Medical Center, formerly Tuality Healthcare has always been committed to our community. It's a part of how we care for each other, and part of what makes this place different.
We had a humble start in 1918 when an enterprising woman named Minnie Jones Coy started a small six-bed hospital in her Hillsboro home. She brought together independent physicians under one roof to treat the sick and provide a safe place for mothers to give birth. A century after Minnie made her commitment to the people of Hillsboro, her vision continues as we provide world-class health care to patients.
As part of our affiliation with OHSU Health, we’ve changed our name to Hillsboro Medical Center. This new moniker reflects our expanded services and clinic locations that provide patients living in Hillsboro and western Washington County greater access to primary and specialty care.Additional Posting Information: Hillsboro Medical Center believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.