Office Support Supervisor 1 (Permanent) Lacey/Telework

Description

BUILD the nation's best and most future ready workforce – starting right here at ESD!
Here at the Employment Security Department (ESD), we believe in the Power to Help when people need it most. We provide economic security to the people of Washington every day and in every corner of the state. We help people find jobs, bridge gaps in employment and provide paid family medical leave. To learn more about our Mission and Values please visit: Link to ESD Values (Download PDF reader).

Background:

The Leave and Care division (LCD) provides an easily accessible benefit that helps employees and employers maintain economic stability and peace of mind in challenging times. It is estimated that up to 2/3 of Washingtonians will have an event that results in them being eligible for Paid Family and Medical Leave. Additionally, LCD will administer the WA Cares Fund (formerly Long-Term Services and Supports). Washington is poised to become the first state to establish an employee-paid insurance benefit to help offset the costs of long-term care. ESD will administer the employer premium, self-employed opt-in and exemptions pieces of this new law starting in October 2021. DSHS will administer the benefits in 2025.

About the position:

Our Leave and Care division (LCD) is seeking to hire a full-time/permanent, Office Support Supervisor 1. In this role, you will provide support to our Customer Care Team unit and report to the Operations Support Supervisor. You will support the Leave and Care Division as a working supervisor of a team of Office Assistants that perform a variety of clerical duties and tasks. As the backbone of this team, this position will develop and implement procedure changes, train new and existing staff and resolve any internal and external problems that arise between unit personnel and customers. You'll oversee the daily work of individuals and teams, and communicate instructions from managers, acting as liaison to other departments, and resolving any internal and external problems that arise between unit personnel and customers.

Your ability to problem solve, and commitment to providing value-added services to our customers are needed on our team. If this sounds like the right fit for you, then we encourage you to apply now!

Duties

On a Typical Day, you would:

• Develop and implement procedures, forms, work methods, schedules, job priorities, etc. to be followed by those supervised and coordinates workflows.
• Analyze and seek solutions on process improvement and prepares recommendations for changes in procedures as well as implementation of new processes.
• Oversee staff deployment of program policies, strategies, processes, and provide input on ongoing improvements and development of information technology solutions.
• Review, assign and oversee processes and procedures within the team.
• Assign work, coach, mentor, and evaluate staff, set priorities and review work of staff.
• Lead the unit in setting goals, objectives, tracking outcomes and continually improving processes.
• Train new Office Assistant 3's on unit tasks and processes.
• Partner with direct supervisor to act as liaison to other departments.
• Resolve problems that arise between unit personnel and persons served, both within and outside the unit.
  For a full description of duties please click here: PDF Request.

Qualifications

Required Qualifications:

• High School Diploma or GED.
• And three (3) years of clerical experience including one year of supervisory experience.

OR

• A combination of education and/or relevant experience.

NOTE: Per Governor Inslee’s Proclamation 21-14 (Download PDF reader) state employees must be fully vaccinated no later than October 18, 2021. Your vaccine status will be verified at New Employee Orientation. Please note medical or religious accommodation may be available, once an offer of employment is made.

Supplemental Information

Attach a resume and letter of interest to your on-line application (through the Add Attachment(s) field).

• A resume will not substitute for the "work experience" section of the application.
• Applications with comments such as "see attachments" in the supplemental question responses may be considered incomplete.

Other Information

In response to COVID-19 this position may work remotely per the Governors directive, unless otherwise directed by the hiring manager. If selected, you may need to travel to pick up equipment and receive instruction while observing social distancing.

Applicants must be willing to work within the state of Washington.

Final external candidates must pass an Unemployment Insurance (UI) Fraud Check.

This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are having technical difficulties creating, accessing or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960.

The information provided in your Application should support your answers in the supplemental questionnaire.

Applications with blank fields, such as reasons for leaving, supervisor's name, employer phone numbers, etc. may be considered incomplete.

Modern WorkplaceWe are diligent and remain focused on creating a modern workplace designed to meet the needs of a changing workforce. We have wellness programs, telework policies and flexible schedules. We're working to update our facilities all over the state to enhance both the client and employee experience.
Opportunity for All
The Washington Employment Security Department is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Please include your name and pronouns in your application, to ensure we address you appropriately throughout the application process.

More than Just a Paycheck
Washington State offers one of the most competitive benefits packages in the nation. Beyond the traditional benefits such as insurance, retirement, and related benefits, we offer Flex Spending Accounts, Dependent Care Assistance, Deferred Compensation and so much more. We take work life balance seriously and many of our offices offer flexible work hours with a wider variety of shift and schedule option to assist in this.

If you are a person with a disability needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Jeanette Nelson at jcnelson@esd.wa.gov or the Talent Acquisition Team at HRRecruiting@esd.wa.gov or 360-742-6924, Washington Relay Service 711.