Office Support Specialist

One Water, One Team
When you work at Great Lakes Water Authority, you help make a difference in the environment and in your local community.

“One water, one team” is more than just a phrase, it’s a way of doing business. Here, you don’t work for GLWA, you work with GLWA. We are racing toward a shared goal to become the region’s most-trusted, high-quality water and wastewater resource.

We are looking for an Office Support Specialist (OSS) to support the day-to-day activities of the Information Technology (IT) Team’s Print Shop. The OSS will plan, organize, lead and champion a variety of business operations and specialized administrative activities for GLWA’s Print Shop. In this role, you will use multiline phones, maintain print requests, retrieve, and organize Print Shop supplies, handle information requests, data entry, recordkeeping, and conduct inventory and analyses for the GLWA IT Print Shop team.

RESPONSIBILITIES:

• You will follow -up by responding through telephone and email with team members to obtain more information needed to complete a printing task or request; provide updates on Print Shop requests.
• You will conduct supply inventory audits and analyses to ensure timely and efficient ordering of Print Shop supplies to support requests for GLWA and DWSD.
• You will retrieve, carry, and stock inventory and supplies as they arrive in the docking area or the Print Shop.
• You will check arithmetic computations and balance figures; operate standard office equipment such as personal computers, printers, copiers, scanners, fax, etc.
• You will monitor DWSD and GLWA Board calendars to ensure board documents are available when needed.
• You will perform routine correspondence in response to inquiries and complaints and handle regular contacts with other groups, areas, or teams within GLWA and DWSD related to printing requests.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Microsoft Word and Excel: Intermediate Level of proficiency
• Routine clerical operations
• Office dynamics and organizational structure
• Basic business and statistical concepts
• Job-specific tasks, processes, and assignments
• Prioritization
• Information systems and job-related expertise
• Use advanced technology and type, enter data and file efficiently
• Handle office inventories and supplies and operate office equipment
• Interact well with team members, customers, and vendors
• Analyze information and compile data
• Frequently lift 40+ lb. boxes of paper and other printing supplies
• Organize processes, documentation, supplies, work orders, and events
• Understand and follow verbal and written instructions and communicate effectively, both verbally and in writing
• Communicate frequently with team members and other units across the organization about the process, equipment, or potential problems with print jobs
• Establish and maintain effective working relationships with others
• Effectively utilize appropriate security and safety equipment and procedures
• Maintain regular and reliable attendance
• Develop team activities or work as a team member
• Make arithmetic computations with speed and accuracy
• Assist information technology staff in the completion of complex tasks
• Identify hardware errors and make corrections
• highly motivated learner
• Develop proficiency in unit specific operations and software
• Work effectively in a team-based, flexible workforce with minimal supervision
• Provide on-the-job training.

REQUIRED EDUCATION AND EXPERIENCE:

• High School Diploma or GED
• Minimum one (1) year of experience performing clerical or administrative support
• Possess a valid Michigan Driver’s License and the ability to drive a motor vehicle on all terrain
• Follow security and safety policies and procedures in carrying out work duties.

OTHER REQUIREMENTS:

• Must have a valid Driver’s License
• Ability to work irregular hours, commute to GLWA facilities and worksites, and respond to after-hour emergencies and on-call responses

We are all strategic partners on the path to becoming a Utility of the Future, and GLWA prioritizes selecting highly talented, well-qualified individuals to help us get there. We are dedicated to expertly delivering the nation’s best water. We also offer an opportunity for advancement, on-the-job training, ongoing professional development, tuition assistance, and a career in a sector that safeguards public health, supports, and strengthens communities, and protects the environment.

We are an equal opportunity employer and value diversity in our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

We are all strategic partners on the path to becoming a Utility of the Future, and GLWA prioritizes the selection of highly talented, well-qualified individuals to help us get there.

We are dedicated to expertly delivering the nation’s best water and wastewater services to southeast Michigan. We offer competitive pay and the starting wage or salary, if hired, is variable. Factors such as your proven hard and soft skills, your level of education, history in the sector or industry, and meaningful work experience will all be evaluated.

We also offer an opportunity for advancement, on the job training, ongoing professional development, tuition assistance and a career in a sector that safeguards public health, supports and strengthen communities, and protects the environment.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.