Office Specialist (AA13)

Position Summary

The Benton County Public Works is seeking am Office Specialist to join the team. This position serves as the receptionist for the Avery facility. Reception functions include answering phone calls, problem solves the issues, routes calls to appropriate personnel, receives and greets visitors, reserves rooms for meetings, and reserves cars for personnel. This position also provides clerical and systems support for the Avery facility. Provides friendly and welcoming customer service.

Our County
Perfectly placed in the Willamette Valley, 90 miles south of Portland and 40 miles north of Eugene, Benton County has easy access to urban areas with ample opportunities for cultural activities. Combined with outdoor recreation galore in the Cascade Range 80 miles to the east and the Coastal Range and Pacific Ocean 50 miles west, the county's 90,000 residents like to say they "have it all." Whether going out for a day of fishing, hiking trails in our natural areas, planning a family outing to the Corvallis Knights baseball game or shopping at locally-owned businesses in downtown Corvallis - Benton County has something for everyone.

Essential Functions

Receptionist

• 
  Serves as first point of contact for customers on phone and in person.
• Defuse upset customers and problems.
• Route calls and walk-ins to appropriate personnel.
• Takes written messages and finds staff when necessary.
• Prepare Service Requests for citizen concerns of work they want done, or concerns of work already done.
• Assist customers with Community Development, Engineering, Survey, Road, Utilities, and Facilities questions. Look up addresses, daily inspection information and tracking. Contact inspectors on status of time they will be on site. Process Building Division extension letters, date stamp and make sure they go to the inspector for approval.
• Performs cashiering for counter sales activities of copies, transit tickets, etc. Processes checks received in the mail, and delivers to appropriate staff.
• Receives, processes, and delivers incoming mail and correspondence.
• Assist with bulk mailings for departments by creating labels from database, copies and prepares final documents.
• Receive documents from the public and enter data into records.
• Review documents for accuracy; process and/or file documents according to standard procedures.
• Monitors one of the Public Works base station radios, and relays information as appropriate.

Clerical support

• Provide clerical support to department head, professional or technical staff.
• Perform word processing of correspondence, reports, or other materials on general and technical subjects; may compose correspondence in accordance with standard procedures.
• Make filing directory, clean files, new filing categories, and responsible for retrieving files.
• Responsible for chronological filing of incoming and outgoing mail.
• Organize and clean files to facilitate them being scanned.
• Maintain copiers: replace paper, track usage, remove paper jams and send and route FAXES to staff.
• Unlock and lock building doors.

Minimum Qualifications

The following minimum qualifications are required for this position:

• 
  High school diploma or GED;
• 3 years of general office or administrative support experience.

An equivalent combination of education and experience may be accepted

The ideal candidate is someone who will be able to think on their feet and problem solve. Have great communication skills. Be someone that can listen, gather detailed information, and be able to accurately transfer the caller to the appropriate staff person. Must be able to understand the varied and detailed functions of several departments. Have great customer service.

Additional Information

This is a FLSA non-exempt position.

A quick glance at our available benefits:

• Annual salary range of $34,570.28 - $41,486.76 ; Depending on qualifications and experience.
• Choose between a traditional PPO (low deductible) medical plan in which you pay a portion of the monthly premium or an employer-paid (high deductible) medical plan with additional options for an HSA or HRA account.
• The County funds up to $1400 for the HSA or HRA account.
• Choose between two dental group plans – MODA or Willamette.
• The Vision plan is embedded in the medical plans.
• Employer paid Life and AD&D insurance coverage, plus optional supplemental available for employee/spouse.
• Employer paid Long Term Disability coverage.
• Employer paid retirement contribution towards Oregon PERS.
• Deferred Compensation 457b Plan with employer contribution and optional employee contribution.
• Plus paid vacation, holiday, and sick leave; and a great work-life balance!

This position requires:

• Frequently sitting for long periods of time.
• Possibility of walking or standing on wet and/or uneven surfaces.
• Ability to carry or lift up to 20 lbs. at a time.
• Frequent use of computer keyboard, mouse, monitor, and other related hardware.
• Frequent reaching, grasping, and data entry with fingers and hands (repetitive motion).
• Frequent use of phone and/or communication with the public in person.
• Frequent interpersonal communication including talking, reading, and listening.

If you wish to identify yourself as an individual with a disability under the Americans with Disabilities Act of 1990 and will be requesting accommodation, please contact the Benton County Human Resources Department by calling (541)766-6081 or email recruiting@co.benton.or.us

Benton County is an equal opportunity, affirmative action employer committed to work force diversity, fair employment practices and non-discrimination, including pay equity for all employees. We do not discriminate on the basis of race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income.