Office Manager - Waukegan

Company:

The Place for Children with Autism was established with one goal in mind, to enrich the lives of children on the autism spectrum. With the intent of breaking down the barriers to accessing treatment, The Place for Children with Autism works with families to find options to fit their varying financial needs. Utilizing ABA therapy in a center-based environment, our programs are designed with quality as the priority and support as the ongoing means to achieve it. We utilize a comprehensive curriculum to design an individualized program for children ages 2-6 years of age to fit their needs and prepare them for successful transition to elementary school.

Our Mission:

The Place empowers our families, creates a sense of belonging and fosters independence to enrich the lives of children with autism across all communities. We specialize in providing the highest quality, comprehensive approach to ABA therapy in a preschool-like setting for children with autism ages 2-6.

Our Values:

• Clinical Excellence

• Empowering Families

• Building Community

• Living a Full Life

• Accessibility

Job Description:

We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. The Office Manager will manage a range of tasks that drive center performance and productivity and are key influencers to ensuring centers achieve peak performance metrics. Operations Managers are stewards of Servant Leadership who act in a way that supports the Company’s valued behaviors and who are committed to meeting the needs of the team and the growth of its people. Day-to-day responsibilities include managing the schedules of all clients and staff, completing weekly billing and bi-weekly payroll, ensuring compliance of systems, managing to budgets and fiscal guidelines, training and implementation of changes to processes or policies, and the supervision of center employees. This role will report directly to the Operations Supervisor.

Responsibilities:

· Managing the day-to-day operations and staff at the center level

· Ensuring centers remain open and operable to provide treatment to a full census of children throughout the year

· Building a thorough understanding of policies and procedures; ensuring employees at the center remain up to date and informed on changing initiatives, policies and priorities

· Using and warranting the accuracy of various software for scheduling, recording keeping, payroll and communications following best practices to meet industry standards; ensuring compliance of those systems as required by funders, professional boards, and other regulatory bodies

· Scheduling therapy sessions and preparing for billing by performing weekly schedule audits

· Reviewing and processing timecards to ensure staff are compensated accurately

· Cultivating a positive work environment for center staff, clinicians, and families by means of creating team building activities, maintaining a positive culture, leading trainings, and managing incentive programs.

· Understanding and reporting on Key Performance Indicators (KPI’s) established to gauge efficiencies, profitability, and treatment integrity of their established center; driving actionable items and solutions that will improve KPI’s over time.

· Liaise between company leadership and center staff on strategies, solutions, updates, and concerns

· Be a steward of change management by providing constructive and thorough feedback to improve systems and processes, demonstrating a positive outlook on company strategies, and providing direction and guidance to center staff and coworkers

· Overseeing the fiscal management of the center by ensuring children receive their recommended dosage of treatment and that expenses stay within budget and that necessary expenses are reconciled with appropriate documentation

· Monitoring and replenishing inventory by ordering, receiving, stocking, and distributing office supplies

· Managing and supervising positive, productive relationships with or between staff, clients, and related families; ensure that all positions and parties have what they need to produce maximum results.

· Overseeing employee onboarding and ongoing performance management

· Planning and directing meetings (ie- management meetings and monthly staff trainings)

· Coordinating maintenance with the Facilities Department which may include coordinating services with outside contractors and vendors

· General Office tasks (answering phones, scanning and records management)

Required Qualifications:

· High School diploma or GED

· Intermediate computer literacy; Proficiency in Microsoft Word, Excel, Outlook, data entry

· Good planning and organizational skills

· Well-developed verbal, listening, and written communications skills

· 1-3 years previous experience in a management role

· Ability to multi-task in a busy office with constant interruptions

· Must be able to meet deadlines in a fast-paced quickly changing environment

· A proactive approach to problem-solving with strong decision-making skills

Preferred Qualifications:

· Bachelor’s degree in related field

· Prior administrative experience

· Multilingual English and Spanish

· Knowledge of general Human Resources

Compensation/ Benefits:

· This is a full time, salary, exempt position

· Compensation commensurate with field experience

· Medical, dental, vision, disability, and commuter benefits

· Paid Parental Leave

· 401(k) with company match

· Paid vacation, sick and wellness time

· Paid holidays

· Lucrative performance based bonus plan

· Annual performance based increases

· Monthly health and wellness membership reimbursement

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• The Place for Children with Autism has a vaccination policy that requires all newly hired employees to be fully vaccinated within 60 days of the start of employment. Are you able to comply with this policy with or without an exemption/accommodation?
• What Pronouns do you identify by?

Work Location: One location