Office Associate II

Office Associate II is the full performance level in the occupational group for Office Associates. Employees work in a variety of environments and may work individually or in combination with other employees. Employees are responsible for performing independently a wide variety of office support activities ranging from routine to complex following office and administrative practices, policies and procedures. Unusual issues and situations are referred to the supervisor. Job duties include; answers phone, provides information, and refers caller to appropriate staff or community resource; greets visitors/customers, provides information, answers questions related to the operations of the agency and makes referrals to appropriate staff or community resource; posts a variety of routine information and data to keep agency records; sets-up, organizes files, purges records, and maintains filing systems; types correspondence, memos, reports and/or forms from rough drafts, clear copies, notes or recordings; logs statistical or fiscal data in a variant of formats and generates reports; collects and distributes information such as broadcasts, mail, and faxes; researches customer activity in mainframe and local computer applications; run mail using mail processor; receives, sorts, and distributes mail to the appropriate party; and uses computer and office equipment to input, retrieve, verify, scan, and research information.

Working knowledge of: spelling and punctuation, grammar and basic English; basic arithmetic; office etiquette, office methods and procedures; office and administrative practices, policies, rules and procedures to include completion of forms and format; and office software along with the ability to learn agency-specific mainframe applications. (Positions working with the mail may have to have some knowledge of the postal regulations and locations of various departments.)
Skill in: operating personal computer and associated business software; and operating calculator and other office machines.
Demonstrated ability to: work well with others; perform basic mathematics; communicate effectively both orally and in writing; follow written and oral instructions; file accurately; research files and organize information; understand, apply, and communicate office policies, procedures and services; multi-task; keep office records and logs; proofread; deal with others using tact and courtesy; and developing good relationships with public, customers, and co-workers.
Experience answering a multi-line phone system and greeting customers.
Posses the ability to work successfully independently and as a team member.

High school diploma supplemented with related clerical or administrative experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Experience in reception setting, dealing with customers and multitasking.

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen.

The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

All offers of employment are contingent upon satisfactory results of the required checks and screenings.

Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Applications and Resumes for this position must be submitted electronically through this website. Mailed, e-mailed, faxed or hand delivered applications and resumes will not be accepted.
PLEASE PROVIDE CORRECT PHONE NUMBER AND EMAIL ADDRESS.
This website will provide a confirmation receipt when the application/resume is submitted for consideration.
Consideration for an interview is based solely on the information within the application and resume. Additional attachments other than resumes will not be accepted but may be presented at the interview.
Please refer to your RMS account for the status of your application and this position.

Mailed applications and resumes will not be accepted.
3174 Slate Creek Road
Grundy, Virginia 24614