Office Admin

AquaLife Ponds in Costa Mesa, CA is looking to hire a full-time Office Admin to take care of day-to-day administrative and customer service operations with a focus on efficiency and time management. Do you thrive in a fast-paced environment? Are you looking to work in an honest and open workspace? Would you like to join a company that truly values your time and skills? If so, please read on!

This administrative position earns a competitive wage of $18 - $20/hour. We provide excellent benefits, including paid time off after 90 days (40 hours accrued per year), paid holidays, bonuses, commissions, and company apparel. Additionally, we use Automate Motivate, an app used to incentivize and reward employees with various perks, and we plan to offer employee health insurance by the end of this year. If this sounds like the right customer service and administrative opportunity for you, apply today!

ABOUT AQUALIFE PONDS

AquaLife Ponds is your one-stop shop for all water feature enhancements. We are master-certified Aquascape contractors and use the best products in the industry, striving to deliver more than expected. Being proactive, having passion, and taking pride in our work are the foundation of our success and the reason our clients put their trust in us. We won't settle for anything less than the best. Working with excellence is our main value which shows up daily with our team members who are welcoming, helpful, supportive, and considerate.

Our team maintains clear, open, and honest communication, working to support one another in their individual roles. Remaining team-oriented has allowed us to cultivate a workplace where each person is supported, valued, and likes to have fun. We truly enjoy the work that we do, and we enjoy who we work with. Come join our team!

A DAY IN THE LIFE OF AN OFFICE ADMIN

As an Office Admin, you handle various correspondences such as phone calls, phone texts, and email. For each lead, you perform intake, collect photos, and enter information onto our customer relationship management (CRM) system, Jobber. Leveraging your customer service skills, you speak to clients and schedule consultation appointments or maintenance services. You let customers know of the schedule or changes that may arise. With professionalism, you resolve problems by developing plans, communicating with customers, and entering all needed information into our CRM.

You are a master of our CRM as you create tasks for other team members, add customer payments including maintenance accounts, and upload all contracts to the CRM. As you create customer files, you keep them organized and have them ready when needed. You update files, report weekly KPIs, manage HomeAdvisor, and report to management when necessary. You also keep our office clean and prepped as you maintain inventory of our supplies, order materials as needed, take out the trash, and water plants. You feel accomplished using your customer service and admin skills to streamline administrative procedures, inventory control, and customer relations.

QUALIFICATIONS FOR AN OFFICE ADMIN

• 5+ years of office administrative experience
• Proficient with Microsoft Office, specifically Word and Excel

Are you a self-starter who tasks initiative? Can you be proactive and engaged in all your work? Do you have excellent communications skills, both in writing and verbally? Are you detail-oriented and organized? Can you manage your time efficiently? Do you work well with others? If so, you might just be perfect for this customer service position!

ARE YOU READY TO JOIN OUR ADMINISTRATIVE TEAM?

If you feel that you would be right for this Office Admin job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 92627