Observation Deck Supervisor, Hudson Yards

Responsibilities:

To learn more about our Hudson Yards Experience visit: https://youtu.be/EX61ML2M6G8

Hudson Yards is currently seeking an Observation Deck Supervisor who will be responsible for responsible for developing, launching, and managing frontline operations for Hudson Yards Experiences. Reporting directly to the Assistant Manager of Operations, the Observation Deck Supervisor will assist leading the frontline team, manage the daily operations of the ticketing platform, and help achieve the customer service goals of Hudson Yards Experiences. The Observation Deck Supervisor will be part of the core team that is responsible for the guest experience and will lead a fully cross-trained team in all Hudson Yards Experiences’ operational areas of admissions, front of house, and customer service.
The ideal candidate has experience leading large frontline teams, using ticketing systems, front-of-house operations, and customer service in an attraction or performing arts environment. They have leadership experience, a demonstrated enthusiasm for Related, Hudson Yards’ mission to continually create best-in-class products, deliver a renowned customer service experience and can work collaboratively with colleagues across a quickly growing organization.
Responsibilities

• Partners with Manager and Assistant Manager of Operations to drive employee talent attraction and retention efforts to drive maximum employee engagement
• Assists with hiring and recruiting, and on-the-job training of employees
• Assists with daily scheduling operations
• Assesses the effectiveness of the team, and provides the appropriate level of coaching performance feedback during regular check-ins, mid-year and annual performance reviews
• Ensures desired experience is being fostered through individual and team customer interactions
• Fosters customer centric culture by recognizing and rewarding team
• Serves as manager on duty
• Creates an outstanding experience bringing Hudson Yards to life through experiential attractions
• Has a passion for delivering exceptional service every day and inspires by example
• Creates an inspiring working environment through effective leadership, collaboration and coordination
• Responsible for opening and closing procedures
• Completes projects as assigned by Managerial and Executive teams

Qualifications:
Essential:

• Minimum 3+ years at attraction or theme park related, ticketed experience, with at least 2 years in a supervisory role.
• Experience using a ticketing system in a supervisory role and ability to execute best practices with box office/admissions management.
• Excellent interpersonal communication, both written and verbal. Must possess the ability to exercise good judgment in ambiguous circumstances.
• Experience in developing and executing training programs
• Strong self-motivation and drive with demonstrable initiative.
• Undergraduate degree or work equivalent required.

Desirable:

• Experience working in customer service in a large 1m + visitor attraction.
• Experience with Gateway Galaxy ticketing system.

Benefits:

• Comprehensive Medical, Dental, Vision, Life, Disability & Flexible Spending Accounts
• Paid Time Off & holidays
• 401(K)
• Tuition reimbursement
• Robust modern fertility program
• Incentive bonus program
• Commuter benefits
• Employee Assistance Program & more!

Please note that Related has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, Related employees working on-site are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law. Overview:

Overview of Department/Company:

Hudson Yards has become the cultural center of Manhattan’s New West Side. A template for the future of cities, this new neighborhood has not only changed the way New York looks to the world, but the way the world sees New York. Be a part in shaping one of a kind experiences at New York’s newest neighborhood by joining our team at Vessel and Edge. We are looking for individuals passionate about unforgettable experiences in the world of thrill and design.

• Vessel is a new kind of public landmark. Engaging and interactive, the centerpiece of the Public Square and Gardens is meant to be climbed and explored with others.
• Edge is the highest outdoor sky deck in the Western Hemisphere, with a one-of-a-kind design. It’s suspended in mid-air, giving guests the feeling of floating in the sky with 360 degree views they can’t get anywhere else.

We offer flexible work schedules, competitive compensation and benefits, opportunities for growth and development and the ability to create entertainment experiences that move and engage people to see New York in a whole new way.

Related is an Equal Opportunity Employer

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