Nurse Manager - Emergency Level II Trauma Center

Overview:

Nurse Manager - Emergency Level II Trauma Center

Methodist Medical Center of Illinois

Full-Time, Benefitted

Dayshift, Exempt

Position provides nursing leadership and oversight of the overall patient care process, assuring staff provide the highest service and quality care to patients within the professional nursing care standards. Responsibility to the operating and capital budgets, centralization/standardization of processes, and the optimization of resources to obtain key performance metrics.
About UnityPoint Health:Our team members are the compassionate core of who we are and how we serve. Every day we strive to live out our vision statement of “Best outcome every patient every time” through living out our FOCUS values of Foster Unity, Own the Moment, Champion Excellence, and Seize Opportunities.

At UnityPoint Health, we provide care in nine regions throughout Illinois, Iowa, and Wisconsin. As the nation’s fourth largest nondenominational health system in America, UnityPoint Health keeps people at the center of all we do. We are looking for dynamic and talented individuals to join our team. You'll find opportunities for every sized dream.

Want to know about our culture and benefits? Click here to find out more: https://uphtotalrewards.com/.

Responsibilities:

Possess the ability to drive operating metrics for positive performance by clearly assigning responsibility for tasks and decisions. Sets clear expectations and measures and monitors process, progress and results. Can quickly sense what will help or hinder accomplishing a goal and removes barriers.

• Prepares an annual budget and manages the staff and department consistent with approved budgetary goals.

• Monitors expenses daily using various cost elements and techniques. Monitors labor cost using productivity models (visionware) and measures (i.e. staffing to volume).

• Monitors patient revenue and statistical reports paying particular attention to per worked hours per patient day, use of agency and premium pay programs.

• Prepares reports setting forth progress, adverse trends and appropriate recommendations or conclusions. Implements actions to correct adverse trends.

• Ensures that scheduling and staffing is timely, proactive, and cost effective meeting the needs of the unit.

• Serves a chief retention officer for their unit and able to speak to turnover. Strives to be at the target for retention of employees.

20%

Is dedicated to meeting the expectations and requirements of our patients. Gets first hand patient information and uses it for improvements in patient experience. Acts with patients and next process customers in mind and establishes and maintains effective relationships with and gains their trust and respect.

• Recognizes customer’s sense of urgency and values their time.

• Communication Etiquette – listening attentively to our customers, including verbal and non-verbal messages, to communicate with courtesy, clarity and care. Ensures customer understanding and satisfaction.

• Responsiveness to patients – providing prompt, timely and friendly service, keeping customers informed and promoting their comfort. Puts the patient’s needs first.

• Privacy – maintaining a secure and trusting environment, ensuring our customers’ right to privacy and dignity.

• Assures the culture on the unit focuses on the patient experience as shown by improved scores on target data, zero tolerance practices and fosters the UPH values.

• Makes daily patient and employee rounds

• Mentors staff toward achieving excellent patient experiences; uses the UPH values and behaviors

30 %

Knowledgeable about quality metrics and regulatory standards related to their specific area of responsibility and knows how to obtain results and maintain compliance. Clearly assigns responsibility for tasks and decisions and sets clear objectives and measures. Monitors process, progress and results.

• Ensures that department complies with hospital-established policies, quality assurance programs, safety, and infection control policies and procedures.

• Develop and implement new procedures, models of care delivery and techniques to improve patient care.

• Assesses, plans, implements, and evaluates the quality and effectiveness of nursing practice and the delineation of professional and nonprofessional role enhancements.

• Reviews event reports and trends with the CNO/Director to determine causes and to provide for prevention of future incidents through counseling and education of staff and appropriate discipline.

• Serves on system and regional organizational teams to improve care processes.

• Reviews and monitors documentation for completeness and accuracy.

• Collaborates with the NPD specialist and/or CNE in development, implementation, maintenance, and systematic evaluation of evidenced-based care.

• Monitors technology advancements and is responsible for addressing quality as it relates to equipment and technology.

• Ensures compliance with requirements set by governmental or other regulating bodies (i.e. TJC, CMS,OSHA,CARF, and IDPH)

• Assures compliance with National Patient Safety goals.

• Facilitates nursing growth and development through the nursing professional practice model, shared governance councils and organizational opportunities.

• Supports and implements a Just Culture environment with a focus on safety driving toward zero injury or harm.

40%

Basic UPH Performance Criteria

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

• Demonstrates ability to meet business needs of department with regular, reliable attendance.

• Employee maintains current licenses and/or certifications required for the position.

• Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

• Completes all annual education and competency requirements within the calendar year.

• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

10%

Qualifications:

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.

Education:

Bachelor’s Degree in Nursing (BSN)

Experience:

3 years of experience in/with inpatient nursing

License(s)/Certification(s):

Current licensure in good standing as a Registered Nurse in the State of Illinois.

Must possess and maintain current Basic Life Support (BLS) certification within 30 days of hire.

.

Knowledge/Skills/Abilities:

Writes, reads, comprehends and speaks fluent English.

Basic computer knowledge using word processing, spreadsheet, email, and web browser.

Multicultural sensitivity.

Critical thinking skills using independent judgement in making decisions.