NOC Analyst

Job Description One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
As NOC Analyst II your primary responsibility is to ensure the continued integrity, stability, and security of the customer network. You will be the primary interface with various Engineering groups, and to facilitate fluid transfer of information for both implementation and service restoration.
Responsibilities Ensure maximum possible service availability and performance of the RigNet network Perform active first and second level troubleshooting of all supported systems for the NOC Full knowledge of all RF equipment, network equipment, telephony equipment, T-1/E-1 carrier systems, TCP/IP and VoIP Assist with proactively monitoring the network using existing NMS systems to address unreported outages Maintain updates of assigned trouble tickets on active problems or requests Manage incident resolution within the shift, reassigning tickets or calls to other technicians as appropriate Ensure escalation and notification procedures and processes are followed via RigNet standards Exercise judgment within defined procedures to achieve timely resolution while maintaining customer satisfaction Provide direction and guidance to customers and technicians during the trouble-shooting process including but not limited to, remote site equipment problems and issues, installation, testing, verification of satellite link performance, RF communication systems Ensure clear and concise documentation of work and processes performed in the trouble ticket Assist in the Change Management process to insure proper notification of all customers impacting changes are communicated per NOC policy
Requirements:

• 2+ years in end user remote troubleshooting
• Effectively direct personnel in an emergency situation
• Ability to read, write and comprehend complex instructions and detailed correspondence
• Experienced in solving problems using resourcefulness and solid judgment skills
• Skilled in managing multiple responsibilities at once while keeping track of your work
• Strong knowledge with the following: Cisco network equipment (routers, switches), service provider technologies (MPLS, QoS, Netflow etc.), TCP/IP, Routing (OSPF, BGP, RIP)

Preferences:

• 3+ years in a technical role supporting satellite communications systems (VSAT)
• Experience working with/for the oil and gas industry
• Strong knowledge of various satellite communications technology and equipment (iDirect, Comtech, SeaTel)
• Experience with network monitoring tools
• B.S. Degree or equivalent in Computer Science, Engineering or related sciences required
• Vendor/Industry Certifications: Cisco - CCNA or 3+ years of demonstrated networking experience (CCENT or 3+ years will be acceptable if candidate has at least 3 years in VSAT experience)
• Completed GVF courses

If the Federal Executive Order for Government Contractors becomes effective, this role may require vaccination. In such instance, absent an approved accommodation based on a religious or medical reason, employees in this role will be required to be fully vaccinated no later than applicable deadlines, which are unknown at this point. We will strive to give individuals as much notice as practicable if a vaccine mandate becomes applicable to this role. Additional Requirements and Information Minimum Education High School Diploma or GED Years of Experience 2-4 years Travel Up to 10% Citizenship US Citizenship required Clearance None Worker Classification Employee