Night Operations Customer Service Representative

Overview: As a Night Operations CSR, you will be responsible for the management of business from an assigned customer base and are responsible for the daily hands-on task of meeting customer satisfaction along with driving revenue growth. Responsibilities:

• Meet specific assigned load count goals to drive company revenue growth.
• Solicit freight from assigned customer base via phone and email.
• Monitor and report on customer commitments to ensure commitments are met.
• Ensure customers with drop pools have sufficient equipment to meet demand.
• Monitor and trace shipments to ensure loads are running on schedule.
• Provide proactive communication in the event a delay occurs that would affect meeting service requirements
• Ensure all pertinent load information is gathered and stored within the system accurately.
• Research and record accurate service data for presentation for internal reporting along with external reporting to customer.
• Coordinate with Sales, Planning and Fleet teams to ensure load plans are executed and customer expectations are met.
• Employee may perform other related duties as required to meet the ongoing needs of Covenant Transport Services.

Qualifications: Knowledge Skills, and Abilities

• General knowledge of U.S. Geography and U.S. Interstate system.
• Sufficient in Microsoft Office applications.
• Able to communicate effectively and professionally with customers, operations personnel, and management.
• Ability to work occasional evenings, weekends, holidays, sometimes on short notice.
• Organization, detail orientation and ability to handle multiple projects required.

Education and Experience

• Relevant Bachelor’s degree or higher preferred in business, logistics or other relevant area.
• Experience in transportation industry, preferably in Fleet Management, Load Planning or Customer Service is preferred.
• Must have advanced customer service and employee relations skills and be able to effectively communicate in verbal, electronic and written format.
• Excellent attendance record at prior jobs.

Competitive Compensation 401(k) match, Serious Health Condition Pay
Full Health Benefits Package Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance
Paid Time Off Holidays, Birthday, Wellness Day, Vacation & Sick Time
Cultural Perks Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program
Covenant Logistics is an Equal Opportunity Employer
M/F/Disability/Veteran VEVRAA Federal Contracto Apply Now
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