Night Auditor/Front Desk Agent (Overnight)

Who we are

Our Mission is to inspire authentic and meaningful connections.
Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.

What the role is

You are a person who can be assigned several tasks, witty, creative and curious who enjoys challenges, organizations with rapid growth and that strike you learn something new every day. Change is your ally and the creativity of your best friend. You are ready to jump at any time and wear many hats because you value the growth you can have when learning to do it all.

What you will be doing

• Posts room charges and taxes to guest accounts.
• Processes guest charges voucher and credit card vouchers.
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Transfer charges and deposits to master accounts.
• Checks to see that all charges are assigned to the appropriate departments.
• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into the PMS system.
• To Verify that all charges posted from the POS software had reached the correct guest folios and also not missing.
• Prints up to and files reservations for the next business day.
• Verifies all account postings and balances.
• Verifies that room rates are correct and posts those rates to guest accounts.
• Monitors the current status of third-party reservations, discount, and other promotional programs.
• Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Summarizes results of operations for management.
• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
• Prepare End of day procedure.
• Follow the End of day and Night audit checklist.
• Must have complete knowledge of emergency procedures.
• Balance the day’s charges, making corrections as necessary.
• Performs wake-up calls.
• Run end of day process in property management software (PMS).
• Understand the principles of auditing, balancing, and closing out accounts.
• Knows how to operate PMS, and other front office equipments.
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
• Perform nightly balancing of F&B, cash register, etc.
• Understand and knows how to perform check-in and check-out procedures.

What you need for the role

• Prior experience in Hotel or Night Shift Auditor roles
• Work under pressure
• Multitasking
• Experience in Maintenance and Cleaning activities
• Client service skills

Low and High Skill Wellness Delivery

Staff who are wellness-focused and have a passion themselves (or hold a qualification) can deliver a wellness activity in the location for our Luna Loyalty Program. If it's a High skill wellness activity they must provide their qualification (ie Yoga, high-intensity fitness, Performance running/cycling).

What can you expect

• Pet-friendly (as long as your pet is friendly)
• Multiple online training opportunities
• Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
• Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
• Have your birthday off
• Amazing referral program with cash and global holiday packages; we know you hang out with other great people
• Extra country-specific benefits; we can tell you more during the application process

Job Type: Full-time

Salary: From $15.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Required)

Work Location: One location