Night Auditor / Overnight Guest Services Associate

Hours: Year-round, part-time (four shifts per week), shifts start at 11pm and end at 7am. Holidays required.
Pay Rate: $16+ an hour depending on experience.
Benefits: Discounts at affiliated properties.
Experience: Experience in a customer service field is preferred, but not required.

Night Owls wanted! Do you have an independent attitude, lots of common sense, & street smarts? Enjoy working alone and being self-reliant in a sleek, artistic environment? Night Audit includes awake overnights, physical cleaning and cooking duties, along with accounting and computer skills. Are you a night owl? We are looking for someone wise and trustworthy, with good communication skills, Who is ready for an adventure in the night. Excellent wages await you!

JOB DESCRIPTION:

The Night Auditor is responsible for monitoring the property and preparing breakfast during the overnight hours. These responsibilities include checking the proper daily shut-down of the physical plant, providing Guest Services to guests during the overnight hours, and a number of financial reporting roles prescribed by property management. This position is for a problem-solver and requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Stay awake overnight and remain in public areas.
• Maintain a neat and professional appearance in accordance with property standards.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
• Manage and resolve all guest complaints (and compliments) in a professional and courteous manner, maintaining composure under pressure, allowing guests to speak first and then providing solutions to their issues or concerns. Follow through to ensure guest satisfaction with the resolution. Know who to call upon if you cannot solve a guest’s problem.
• Perform Nightly Task List in a timely fashion, reflecting excellent time management.
• Register and orient arriving guests according to property standards.
• Anticipate and address guests' service needs. Identify and solve problems in a timely manner.
• Be knowledgeable about the property, its programs, amenities and experiences.
• Have a working knowledge of property’s phone and other communication systems. Answer telephone calls with a pleasant demeanor according to property etiquette, listening carefully to caller’s requests, and clearly taking, dating, distributing or filing notes as needed.
• Check daily figures, postings, and financial documents for accuracy.
• Record, store, access, and/or analyze computerized financial information to close each day’s transactions
• Audit and reconcile all revenue postings.
• Be fully knowledgeable about how to post to and maintain guest folios according to property specifications. Must have computer skills sufficient to meet property system needs which may include Microsoft Word, Excel, database operations, point of sale and property management systems.
• Maintain responsibility for proper food inventory and storage, avoiding food waste.
• Prepare breakfast foods in a timely manner and to the proper ratio/formula of the number of guests.
• Ensure presentation of breakfast reflects the standards of the hotel.
• Process guest check-outs and collect and process payments with efficiency. Be able to explain everything on a guest folio and be able to make corrections as needed.
• Maintain confidentiality of proprietary and guest information.
• Be responsible for security of any room or supply closet keys, as well as for respecting the confidential nature of some front desk correspondence, transactions, and activities.
• Make regular tours of property as detailed by property management to check security of entrances, personnel, property and guest safety. Maintain awareness of unknown persons on property; follow property procedures to deal with unusual or emergency situations. Be knowledgeable of property specific safety and security procedures. Oversee any emergency situation and be able to safely orchestrate a building evacuation if required.
• Perform light housekeeping duties to ensure that the appearance of front desk and lobby areas is according to property specifications. Assist with set up of early morning food and beverage service as directed.
• Perform thorough snow removal and proper maintenance of sidewalk safety in all weather conditions.
• Know who to notify in case of broken equipment or unsafe/unsanitary conditions.
• Manually handle/lift/carry product up to 30 pounds between knee and shoulders.
• May be vertically mobile for over 25% of shift.
• Protect the assets of this property and Migis Hotel Group.

MINIMUM REQUIREMENTS:

• Must be eligible to work in the United States of America.
• Must be at least 18 years of age.
• Ability to communicate in English, both orally and written, with guests and employees, some of whom will require high levels of patience, tact and diplomacy.
• Ability to work as a part of a team.
• Ability to understand verbal and written directions, as well as workplace safety signage.
• Must have bilateral fine manipulation of both hands which may be repetitive for entire shift.
• Must have accounting and computer use experience
• Active listening and observation skills.

ABILITIES REQUIRED:

• Frequent walking, bending, balancing, stooping, reaching, pushing, lifting, manual dexterity and repetitive motions.
• Occasional stair climbing.
• Schedule varies according to operational needs; will include overnights on both weekday and weekend nights.
• Hazards include, but are not limited to lifting injuries, exposure to unsanitary materials, slips, and tripping.

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required or personnel so classified. All persons may be required to perform duties outside of their normal responsibilities from time to time, as needed.

About 250 Main Hotel:

250 Main Hotel is always interested in enthusiastic, hard-working individuals looking to make their mark or discover a new career in hospitality, whether working at the front desk, in housekeeping, or as a part of our overnight team. We urge you to get in touch with us and tell us about yourself, and how you envision yourself as a productive component of our growing team.

About Migis Hotel Group:

250 Main Hotel and Migis Hotel Group believe in cultivating a forward-thinking working environment rooted in responsibility, creativity and mutual respect. As a small, locally-based hospitality management company, we operate in a unique space in the industry, perfectly situated in between large corporate hotel chains, and small, independently run bed-and-breakfasts. This position allows us to cultivate a workplace that’s defined by intimacy and close coordination among ownership, management, and employees while also leveraging our many resources to professionally manage our properties at the highest standards of hospitality. Operating a wide variety of different properties in very different locations and markets, we understand that a highly motivated and enthusiastic team of employees is the key to success. We’re always looking for both part and full time seasonal employees as well as part time and full time year round employees, in addition to those studying hospitality who would be interested in our apprenticeship and internship programs.

Our culture is rooted in our commitment to the growth of our employees, and we value them as our greatest asset. We promote from within whenever possible, and offer our employees opportunities to move around properties we manage as part of their development within the company. To further solidify this commitment to our employees, we offer generous benefits to eligible employees, including an excellent health, dental and vision plan, paid vacation, 401k, and to all employees, an unrivaled employee discount program that allows our employees to discover our fantastic properties, as well as other hotels, inns, and resorts around New England and beyond.