Night Auditor

Position Summary:

The Night Auditor acts as the Guest Services Representative during the night shift. The Night Auditor is responsible for preparing the hotel’s closing reports for daily financial transactions.

Primary Responsibilities

Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house.

Notify relief of all guaranteed no-shows & places copies of folios in appropriate files

Explain and provide any promotional items to each guest checking in

Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests

Documents any new commercial customer checking in so that a new account can possibly be opened

· Inquires why rooms are blocked

· Responds promptly to any guest inquiries or complaints

· Offer alternate solution if guest demand cannot be met

· Covers other areas of hotel as needed

· Document any guest accidents by completing the accident report form

· Complete the maintenance log whenever a complaint is reported

· Maintain all areas of the front desk; clean and organized

· Verify the status of all wake-up call requests and ensure they are properly handled

· Balance all cash receipts and work performed during the audit shift. Make deposits of cash.

· Attend and actively participate in all guest service meetings

· Participate in all training and cross training programs

· Take the initiative to greet guests in a friendly and warm manner

· Other duties as assigned

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: One location