New Student Navigator

Posting Summary

Role Title Education Support Spec III
Role Code 29144-SW
FLSA Exempt
Pay Band 04
Working Title New Student Navigator
Position Number 29000133
Agency Brightpoint Community College
Division Brightpoint Community College (Div)
Work Location Chesterfield - 041
Hiring Range $38,894-$50,000 Commensurate w/qualifications & experience
Emergency/Essential Personnel No
EEO Category E-Paraprofessionals
Full Time or Part Time Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- Yes
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule Monday-Friday, 8am-5pm and as needed.
Sensitive Position No
Job Description

Brightpoint Community College is a two-year, public institution of higher education and the fifth largest of the 23 community colleges in Virginia. Brightpoint Community College adds value to the greater Richmond community by offering freshman- and sophomore-level classes that easily transfer to top-notch colleges and universities, more than 60 in-demand career and technical programs, personal enrichment and professional development classes for lifetime learning, professors committed to excellence in teaching, and high-quality, easily accessible, and affordable education for our entire community.

Brightpoint Community College invites applicants to apply to the New Student Navigator positions. This is a new role at our community college that provides high-quality service in helping prospective and new students successfully complete the onboarding process. The assigned Navigator serves as the primary point of contact for the new student and provides help with the application, major selection, registration, payment/financial aid, etc. Navigators will communicate with prospective students and their support systems through email, phone, text, Zoom or other web conferencing platforms, and in-person meetings. Their goal is to reduce the barriers to enrollment and to reduce the time from application to enrollment and payment. The Navigator will serve a critical role as part of the student’s success team and will collaborate with college leadership in the execution of college recruiting strategies. In summary, Navigators embrace a holistic model of care and use the case management approach to new student onboarding.
Selected candidates must have ability to work a flexible schedule that will include some evenings and weekend hours during peak enrollment seasons. This position is eligible for some telework, but Navigators must be able to work on either campus, as needed.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications Associate degree required. Experience in providing client, customer, or patient care. Cultural competency with experience working with diverse populations. Proficiency with Microsoft Office and Google suite. Excellent written and verbal communication. Understanding of and commitment to open-access community college philosophy and student success. Successful completion and passing of a criminal background check is required.
Preferred Qualifications Bachelor’s degree is preferred. Significant experience working with students in a high school or college setting. Competency in customer relationship management (CRM) software and/or student information systems. Expertise in one or more of the following: college admissions, advising, financial aid/services, etc.
Operation of a State Vehicle No
Supervises Employees No
Required Travel As required.
Posting Detail Information

Posting Number CLS_1553P
Recruitment Type General Public - G
Number of Vacancies Multiple
Position End Date (if temporary)
Job Open Date 08/22/2022
Job Close Date 09/02/2022
Open Until Filled
Agency Website
Contact Name Cherie Watts
Email
Phone Number 804-594-1417
Special Instructions to Applicants

• All full-time classified employees new to the Commonwealth of Virginia will serve a 12-month probationary period.

Additional Information Brightpoint Community College embraces a culture of diversity, equity, and inclusion that empowers anyone from anywhere to be successful in their academic and professional pursuits. We strive to provide an environment that is enriching to all by understanding and appreciating our dimensions of diversity, becoming global citizens, and welcoming new ways of engaging the unique contributions of all people.

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

ADA Statement

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.