Network Technician II (Remote-Iowa)

POSITION SUMMARY:

The IT Network Tech II will possess the ability to perform in a fast-paced environment and transition between different tasks as the need arises. Responsible for analyzing, customizing, installing, configuring, maintaining and repairing of network infrastructure and components. They will perform a wide variety of evaluation, maintenance, installation and training tasks to ensure network performance meets client satisfaction. Also, provides direction, information, and recommendations regarding network configurations and installations. Will be required to plan, coordinate, implement, and document IT project work.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Setup and configure complex network environments
• Configure & install various network devices & services (e.g., routers, switches, firewalls, SD-WAN, VPN, QoS)
• Consulting with Clients regarding business requirements, determine firewall policy and routing configurations necessary to satisfy those requirements and implement required policies and configurations.
• Perform network device maintenance and system upgrades including firmware, patches, hot fixes and security configurations.
• Provide Level-2 remote and onsite support and troubleshooting for network related issues, including hardware, software applications, VOIP phones and security systems and other devices to resolve operational issues and restore services
• Managing assigned projects to deliver services in accordance with established objectives
• Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors etc. to provide technical assistance and support
• Participation in project scoping and technical plan development
• Testing of proposed solutions within lab environments
• Adopting and learning new technologies
• Perform network assessments
• Create review and maintain network documentation, including detailed network diagrams
• Thoroughly document all work completed and anything relevant to the ticket or client s request
• Liaison with vendors and internal and external resources to ensure proper completion or escalation
• Maintain ownership of tickets until escalation or completion, notifying the client of any delays
• Utilize Professional Services Automation tools following company best practices including real-time ticket updating
• Stay current on IT trends and knowledge relating to this job and pursue continuing education as necessary
• Maintain knowledge of the company products and services to effectively add value to new and existing customers
• Keep physical workspace and bench environment clean and organized
• Always follow Aureon Technology policies and procedures
• Assume additional duties as defined by supervisor and executive management
• Demonstrate commitment to providing outstanding customer service

EDUCATION, TRAINING, AND EXPERIENCE:

Required

• Hands-on experience with monitoring, network diagnostic and network analytics tools
• One major certification (such as Cisco CCNA or Fortinet NSE 4) and one minor certification as identified by Aureon Technology technical certification list
• 3+ years professional experience in a computer or systems related field

Preferred

• Bachelor s degree, 1-3 industry certifications
• 5+ years professional experience in a computer or systems related field

REQUIRED SKILLS:

• Must have solid understanding of DNS, Security, IP Routing, HTTP, VPN, Email Routing, SPAM, etc.
• Effective analytical and problem solving skills
• Ability to organize and simplify technical information
• Exceptional time management and organizational skills
• Superior interpersonal, written and oral communication skills
• Knowledge of a wide variety of hardware, software, and communication technologies

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Indoor work primarily in office environment, both company and customer
• Frequent utilization of manual dexterity and visualizing of computer screen
• Occasional bending, carrying, squatting, twisting and lifting up to 60 pounds independently
• Occasional travel by vehicle
• Escorting vendors in the data center and understanding maintenance being performed.
• After hours/weekend support of data center facilities