Network Engineer II

JOB SCOPE

• Using Netscout tools, design and develop reports for, IP network traffic and traversing services.
• Work with internal customers to troubleshoot and resolve complex interworking problems, data feed issues and user reported product issues.
• Identify and execute strategic customer focused operational projects by coordinating changes to the configuration, SW/HW upgrades and any Netscout product related matters.
• Provide documented in-depth technical solutions and training for customer and other engineers as required
• Must have in-depth knowledge with of Netscout products, network management, and customer support in the field.
• Demonstrated ability to identify and resolve complex network problems.
• Python scripting experience preferred.
• Good understanding of networking concepts (CCNA/CCNP certification a plus).
• Linux certification a plus.
• Good understanding of virtual environments (VMWare, etc…)
• Effective communication skills with ability to clearly explain ideas and influence decisions
• Skilled at technical documentation of SOPs/MOPs, walk thru guides, graphs/charts, Powerpoints, Lucid/Visio drawings
• Familiarity with DCIM products, ie. Nlyte, for inventory control/forecasting
• Adept with PCAP analysis ie. Wireshark, Extrahop, Netscout, ability to view sessions, transactions, diagnose issues
• Understands principles of Change Management and risk mitigation to Production environments

DUTIES AND RESPONSIBILITIES

• Responsibilities include triage network/service outages, troubleshooting, root cause analysis
• Analyze release notes for upcoming code releases and report any issues found with the logic and/or MOPs.
• Manage and execute development enhancements for Netscout reporting
• Work with SQL developers to improve current reporting and find potential for new reports.
• Have Python scripting experience to provide requirements and develop solutions for feature requests/customization
• Collaborate with many groups, including IT, Advanced Engineering, Core Backbone Operations, Datacenter & Cloud Operations and Business Analysts.
• Perform other duties as requested by manager.

BASIC / MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, Engineering or related field, and / or equivalent work experience.
• Minimum three (3) years of network/systems engineering work experience.
• Minimum two (2) years of experience in the ISP or Telcom industry.
• Minimum of two (2) years of experience with PCAP analysis.

ADDITIONAL JOB QUALIFICATIONS

• Must have in-depth knowledge of Netscout products, network management, and customer support in the field.
• Demonstrated ability to identify and resolve complex network problems.
• Python scripting experience preferred.
• Good understanding of networking concepts (CCNA/CCNP certification a plus).
• Linux certification a plus.
• Good understanding of virtual environments (VMWare, etc…)

#LI-AK ENE309 312668 312668BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a salary range of $73,100.00 to $116,700.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.