Network Administrator

Position: Network Administrator

Location: Dover, DE, or other Company Location

Responsible for exhibiting Chesapeake Utilities Corporation’s Mission, Vision and Values, regarding external customers, agencies, vendors, internal departments and co-workers. Responsible for the support delivery of the Data and Voice Services for business operations and customer call center operations. This includes service, project and vendor management responsibilities that are required to support the delivery of the Network Services.

Primary duties and responsibilities include:

• Provide delivery support for the Network infrastructure, including the Cisco Unified Communications platform, Routing and Switching, Wireless, and Security Appliances.
• Work with the Network Manager to ensure Services meet all aspects of the business needs.
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
• Review and monitor telephone billings; communicate with major telephone service providers to resolve billing errors and discrepancies.
• Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
• Maximizes network performance by monitoring; troubleshooting network problems and outages; scheduling upgrades; collaborating on network optimization.
• Liaise with vendors and other internal personnel ensuring service levels are met and problem resolution processes are defined and adhered to.
• Reporting network operational status by gathering, prioritizing information; managing projects
• Managed Service Delivery management, including Incident, Problem, Change, Release and Request Management
• Execution of network, telephone and other delivery projects
• Job incumbent is expected to make day-to-day operational decisions based on company policy in conjunction with department standard operating procedures and requirements.
• Position requires daily contact with internal customers, primarily via telephone and email. The incumbent will be the liaison between IT and department customers for applications and service and must have planning and relational skills associated with those tasks.
• The dynamic nature of the IT goals will require growth of all skills and technologies, which will require the incumbent to continue in parallel with these goals.

Requires……a total commitment to Chesapeake Utilities Corporation’s Mission, Vision and Values and:

• Minimum of 3 Years’ experience in a similar position
• Bachelor’s Degree in an IT related program or related area or 3-5 years of corporate experience in a similar position.
• CISCO CCNA or similar certification.
• Voice or Security certifications a plus.
• Understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11x, QoS)
• Proficiency with Cisco equipment, including the UC, IOS, Meraki, and NXOS platforms
• Experience in network monitoring and performance solutions (Solarwinds preferred)
• Experience with Cisco ASAs, DMZ design and security best practices.
• Experience creating documentation for all levels of understanding.
• Ability to make decisions logically by using problem-solving and analytical/strategic thinking.
• Ability to support a large multi-user environment.
• Commitment to continuous development and continuing education.
• General knowledge of operating systems (Windows)).
• General knowledge of Virtual networking environments
• Strong attention to detail with regard to procedures and workflow.
• Understanding and experience of Service Management frameworks and delivery
• Understanding and experience of Project Management processes and disciplines.
• Excellent communication (both verbal & written) and customer service skills.
• A self-starter able to work independently but comfortable working in a team environment.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet
• A responsible driving record

Working Conditions:

The position operates within certain professional boundaries as dictated by the industry. In addition to those boundaries, operation within the guidelines set forth by the Company's mission statement will also be followed.

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email human_resources@chpk.com or Ruth Warner, Director, Human Resources Operations at rwarner@chpk.com.