Neighborhood Service Specialist

At Redwood, we know we are only as successful as the people
who power us. Our employees are passionate, they are talented, they are
empowered to make decisions that positively affect the lives of our residents.
From site personnel to corporate leadership, our employees demonstrate
Redwood's commitment to deliver more than expected, communicate openly and
honestly, and demonstrate integrity in all aspects of our business. As we
continue to grow, we seek these same qualities in every team member we bring on
board.

Job Description

Under the general direction of the Regional Manager, the Neighborhood
Service Specialist will be responsible for supporting, onboarding, mentoring,
and training Service Technicians.
Additional responsibilities include working in interim/open positions as
needed throughout a designated Region. Daily activities may include but are not
limited to performing routine and general maintenance on the facilities,
buildings, equipment of the assigned Redwood Apartment Neighborhood. They will
serve as a guide and mentor to our Service Technicians. As such, you will be
expected to act as a Redwood brand ambassador, promote our brand and provide
the best resident experience possible.

All Redwood employees are expected to conduct all organizational
business and practices in accordance to Redwood company policies.

Essential Duties & Responsibilities

Fill
in at sites with Service Technician vacancies.Onboard and support new Service Technicians as it relates to policy and
procedure.Perform
site inspections under the direction of the Regional Manager and Director of
Property Operations.Obtain
bids, interview contractors, conduct follow up and support special projects as
assigned.Assist
current neighborhood teams as needed and directed by the Regional Manager.Repair
and maintain facilities, buildings, grounds, and equipment at assigned
Neighborhood.Perform
light plumbing, electrical, carpentry, masonry, glazing, painting and drywall
tasks.Perform
minor repairs of plumbing systems, including unclogging drains, fixing toilet
issues and minor water line repairs, as well as repairing/replacing water
heaters.Service
kitchen appliances, washers, dryers and garage issues when necessary.Prepare
vacated apartment homes for release quickly and professionally.Direct
vendors on repair issues, installation needs and grounds maintenance.Plow
driveways and roads, as well as shoveling pathways in winter when instructed.Respond
to resident complaints and concerns in a timely, professional and appropriate
manner to ensure the best resident experience possible.Repair
windows, floors, roadworks, plaster, drywall or other parts of building
structures.Diagnose
mechanical problems and determining how to best fix them.Perform
routine preventative maintenance to uphold the Redwood brand and resident
satisfaction through the efficient, safe and smooth operation of systems and
machines.Use
common hand and power tools, including hammers, saws, drills and wrenches, plus
precision measuring instruments and electrical/electronic testing devices.Follow
all safety standards at all times, without exception.Meet
with the Neighborhood Manager to review service requests.Prioritize
daily tasks, ordering parts/supplies as needed.Provide
emergency maintenance availability for residents when indicated.Complete
service requests in a timely fashion.Perform
general cleaning of buildings at neighborhood.Attend
staff meetings, meetings with supervisor and interact with vendors when
needed/assigned.Maintain
weather log to document snow and ice removal efforts, maintaining records of
maintenance performed in all units and common areas.Check
vendor work for satisfactory completion on a routine basis.All
other related duties, as assigned

Required Skills

As a Neighborhood Service Specialist, you will be required

to exhibit the following skills:

• Respectfulness,

trustworthiness, empathy and leadership

• The

ability to work under pressure

• Excellent

time management skills

• Strong

communication skills and general business acumen

• The

ability to communicate and interact with employees at all organizational levels

• Proven

ability to plan, organize and implement multiple tasks/projects on a
concurrent, real-time basis

• Troubleshooting

ability

Required Qualifications, Education &
Certifications

• High

School Diploma or GED required

• Trade

certification preferred

• Universal

EPA/HVAC certification or equivalent is preferred or ability to obtain within
one year of employment preferred

3 years relevant work experience required

• Supervisory

experience preferred

• Troubleshooting

ability

• Computer

literacy with experience in Microsoft Office Suite.

Working Conditions

This job operates in a professional maintenance environment.
In this role, the employee will routinely use standard office and maintenance
equipment such as computers, desk phones, iPhone, photocopiers, etc. The
employee is frequently required to sit, stand, bend and walk with the ability
to lift 50 pounds where applicable. Travel is required in this role.

Interested applicants may apply to this posting to be considered.

Internal applicants should go through the internal process, within 5 business days.

All candidates are required to submit a pre employment assessment. The following link can be copied into your browser: