Nail Salon Receptionist

Job Brief

We are looking for a Nail Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our services.

Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.

Making sure the customer is happy is our #1 priority. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Responsibilities

• Warmly greet clients, walk them to the proper station and inform assigned technicians of their arrival
• Book and confirm appointments via phone
• Process transactions (cash and credit cards) and issue receipts
• Offer beverages and chat with clients who are in the waiting area
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Inform clients about new services and discounts
• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
• Update client records with contact and billing details, appointments and services offered
• Maintain a tidy reception area
• Must be able to turn a negative situation into a positive and handle stressful situations with grace

Requirements

• Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
• Hands-on experience with office equipment, like printers and POS systems
• Familiarity with processing transactions
• Excellent communication abilities with a customer service attitude
• Solid organization and record-keeping skills
• An ability to remain calm under stressful circumstances
• Must be available to work on weekends

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday
• Weekends

Supplemental Pay:

• Bonus pay

Experience:

• Customer Service: 1 year (Preferred)

Work Location:

• One location

Hours per week:

• 20-29
• 30-39

Work Remotely:

• No