N00005 - Recovery Support Specialist

The Recovery Support Specialist (RSS) assists substance abuse, mental health, and emotionally unstable patients, working under direction of the CEO, while supporting nursing and medical staff. The Recovery Specialist may assist with daily living activities, lead patients in educational and recreational activities, or may accompany patients to and from examinations and treatments. They participate in the delivery of individual client care.

Specific Responsibilities:

• Monitor patient activities providing safety checks throughout shift by completing rounds by the appropriate level of care either electronically or paper rounds
• Participates in direct patient care including patient flow, group facilitation, and therapeutic individual interaction
• Facilitates the operation of the clinical schedule as well as assisting patient attendance at individual sessions with various departments
• Assists with verbal de-escalation as well as Against Advice interventions
• Performs admissions including a person's search, heat treatment, and patient belongings search and documentation; also includes processing of drop-offs and mail
• Assists patients with the discharge process including packing of belongings, BAM, and Survey completion
• Monitors patient activities at all times including groups, recreational activities, free time, fresh air breaks, outings, etc.
• Assists with all aspects of visitation program, whether in-person or virtual including greeting, sign-in, orientation, search and belongings processing
• Completes documentation to include, but not limited to, shift report, group notes, individual notes, incident reports, checklists, etc.
• If applicable, once DMV record is cleared, RSS may act as an approved driver for patient outings responsible for safe transport and observation of patients
• Is proficient with all technology hardware, company systems and tools required to perform duties including Avatar, iPods, iPads, SmartForce, ADP, laptops, and desktops
• Always demonstrates appropriate confidentiality when interacting with patients, residents, families, visitors, referral sources, and all other contacts
• Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including co-workers, patients, residents, visitors, families, and referral sources
• Understands the principles of 12-Step Programs and how they apply to the recovery process of the addicted client

• Perform any other job-related duties as assigned

Qualifications:

• High School diploma or equivalent, and one (1) year experience working with addiction services
• Excellent organizational skills with the ability to prioritize workload and meet deadlines
• Must be able to work in a fast-paced environment
• Must have strong knowledge of a variety of computer software applications in word processing, spreadsheets and presentations (MS Word, Excel, and PowerPoint)
• Understands need for and maintains some familiarity with behavior modification or 12-step modality
• Demonstrates appropriate confidentiality at all times when interacting with patients, residents, families, visitors, referral sources and all other contacts
• Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, residents, visitors, families and referral sources

Competencies:

Customer Service: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available.

Problem Solving: Identifies problems, involves others in seeking solutions, and conducts appropriate analyses, searches for best solutions; responds quickly to new challenges.

Communication Proficiency: Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences in diverse situations.

Flexibility: Is open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution. Is willing to assume new responsibilities if the quality of patient care dictates.

Time Management: Uses his or her time effectively and efficiently; concentrates his or her efforts on the most important priorities; adeptly handles several tasks at once.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level in the work environment is usually moderate.

Physical Demands:

The requirements listed below are representative of the physical abilities required to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

Travel:

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.