Multi-Department Clerk (Tacoma)

POSITION SUMMARY

The Multi-Department Clerk creates a phenomenal shopping experience for Central Co-op customers by upholding the cooperative values and supporting the cooperative principles through exceptional customer service. This position will delight our shoppers in the Front End by accurately and efficiently checking out all purchases, promoting the co-op and its values, and communicating with the team for additional assistance when needed. Also, this position will ensure our shelves are filled with the products desired by our customers through the effective display, stocking, receiving and occasional ordering of all products. This includes verifying, cataloging, and coding invoices, as well as stocking, rotating, and facing product. In addition, the Multi-Department Clerk will maintain the back-stock areas and the cleanliness of product and product display areas. Most importantly, the Multi-Department Clerk will make all our customers feel welcomed by acknowledging or greeting each customer, answering questions, and providing authentically friendly, helpful and respectful customer service based on the ethical values of cooperatives.

STATUS

Reports to: Front End Manager

Classification: Non-exempt, Local 367 Bargaining Unit

RESPONSIBILITIES

Customer Service

• Creates a friendly and welcoming environment by acknowledging and/or greeting customers within work area.
• Answer customer questions and make product recommendations based on individual customer needs and lifestyle.
• Creates a uniquely valuable shopping experience and more fully engages our customers by seeking out information and assistance from others to meet customer needs and exceed customer expectations.
• Assists customers with grocery bagging or carry-outs as needed.

Product Handling, Display and Processing

• Performs various duties in all operational departments (bulk, grocery, produce, deli, front end, wellness, store support, etc.) as directed,
• Fulfills online orders for customers.
• Stocks, rotates, merchandises and faces product according to department procedure.
• Checks out customer purchases accurately and efficiently.
• Opens and closes out tills and registers according to procedures and maintains consistent cash accuracy.
• Maintains back-stock areas according to department standards.

Other Duties

• Offers store-wide custodial support.
• Trains other staff as needed.
• Orders product as requested.
• Receives product deliveries, ensuring order and invoice accuracy.
• Catalogs and codes invoices, if requested, according to procedure.
• Performs other duties as assigned to meet business needs.

GENERAL RESPONSIBILITIES

Customer Service

• Upholds daily Central Co-op’s Customer Service Standards.
• Models outstanding customer service by putting the interest of the customer first.
• Knows and adheres to quality standards for customer service as outlined by the department manager.
• Assists in any other department as needed.

Communication

• Communicates openly and honestly and in manner that is mutually respectful.
• Does not expose customers and/or vendors to internal disagreements.
• Speaks in one voice along with the department manager.
• Resolves conflicts respectfully, holistically and directly with individuals/s in a timely manner and asks for assistance from appropriate supervisor/s as needed.
• Checks mailbox and email regularly and at least once per shift.
• Participates actively in department meetings and all-staff meetings and/or retreats.

Mission/Cultural Integration

• Knows and promotes the cooperative identity.
• Understands and supports Central Co-op’s purpose, mission and values (PMV).
• Knowledgeable about Central Co-op and Co-op history.
• Operates daily in a manner that supports cooperative teamwork, financially sound principles, self-accountability, empowerment and respect for others.

Personal/Professional Effectiveness

• Reports to work, clocks in and out on time accurately and per the scheduled shift reflected in the scheduling program and/or the master schedule.
• Arrive to work appropriately dressed.
• Always exhibits behaviors that are aligned with Central Co-op’s sustainable business practices and exhibits professional maturity that respects the financial, social, and environmental bottom lines of the business.
• Understands and adheres to organizational and departmental policies, practices and procedures.
• Makes sound decisions that benefit the customer, other employees and the Co-op in all situations.
• Offer support and/or training to others and makes recommendations for support and/or training to appropriate personnel.
• Utilizes workplace reference tools for guidance, such as: employee handbook, collective bargaining agreements, board of trustees and worker body team minutes, and etc.
• Accepts and offers feedback and suggestions openly and in a manner that respects the inherent value of the individual.
• Accepts direction willingly and follows through on delegated tasks.
• Learns and adapts to new tasks or situations cooperatively and in a timely manner.
• Maintains job-related confidentiality.
• Takes initiative to identify, report, and resolve problems before they escalate.
• Practices good self-care and maintains a healthful work-life balance.
• Ability to work evenings, weekends, and holidays as needed.

Technical Skills

• Understands technical requirements of the job and applies technical knowledge consistently.
• Performs tasks accurately, efficiently and free from errors.
• Performs tasks consistently and at an acceptable rate as outlined by your manager/supervisor.
• Organizes tasks efficiently, maintains focus and stays productive.
• Achieves established goals and expected results for the department.
• Maintains a safe work environment according to Central Co-op’s Accident Prevention Program, department procedures, federal, state, county and city regulations.

QUALIFICATIONS

Essential Qualifications

• Proven ability to provide effective, authentically friendly customer service to a culturally diverse community.
• Proven ability to effectively listen and communicate with customers and co-workers.
• Ability to read, understand and apply various documents such as a department manual, standard operating procedures, employee handbook, union contract, etc.
• Ability to prioritize work tasks and maintain focus in a fast-paced environment.
• Ability to lift up to 50 lbs.
• Must obtain and maintain a valid WA State food worker card, and other required licenses or permits.

Desired Qualifications

• Prior customer service and cash handling experience, or experience in retail grocery, natural foods, or cooperatives.
• Knowledge of natural foods and/or cooperatives.
• Evening and weekend availability.

Physical Demands

• Required Frequently: standing, bending, reaching, repetitive wrist/hand movements (cashiering), walking, extended period of time in cool/cold/wet conditions and lifting up to 50lbs.
• Required Occasionally: kneeling, squatting, and sitting.
• Will be required to handle meat, seafood, dairy, and other animal products.

IMPORTANT DISCLAIMER NOTICE:

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.