Mortgage Loan Processor

CIVIC Financial Services is a private money lender, specializing in the financing of non-owner occupied residential investment properties. CIVIC has funded over $4.0 Billion in loans since its inception, providing Mortgage Brokers and Real Estate Investors with a fast, cost effective funding source for their real estate investment needs.

CIVIC is committed to creating a workplace where our people thrive, which translates into a culture of inclusion, recognition, and success for our teammates and clients alike. Since 2016, CIVIC has been recognized by Best Workplaces and Fortune as a Great Place to Work, and CIVIC’s employee engagement ranks among the top 5% of companies nationally.

Whether you are an entrepreneur, an innovator, a game changer, a creative, a problem-solver, a thinker, or an operator we have all kinds. CIVIC is the place for smart, ambitious, dedicated people who work hard and play nice.

Yes, our business is in real estate investing. but our greatest investment is in you!

The Account Manager I (AM I) is responsible for receiving new loan submissions and coordinating the closing of the loan within a specified time frame. The daily functions include but are not limited to, verifying borrower’s information, verifying loan rates, and collecting all necessary data.

What you'll do:

• Provides support to all channels (Retail, Wholesale, Correspondent) Account Executives.
• Assists AM II with loan processing and gains knowledge of document verification in preparation to fund loans, including initial disclosures.
• With assistance of AM III, will maintain an accurate pipeline of loans with 5-10 loans at any given time, learning various facets of responsiveness and needed detail. Demonstrates high prioritization to perform daily follow up on all deals currently in process, ensuring documents are received timely.
• Track to make sure all conditions are satisfied. Informs AM II if missing documents and provides follow-up steps.
• Reviews files with an eye for quality assurance and verification that all pertinent documents are included.
• Assists AM II with their communication with customers, professionals, managers, AE’s, Underwriters, Funders, and third-party vendors. Holds confidence to communicate status of activity and escalate issues of concerns.
• Supports development of peers and self.

What you’ll need:

• High School diploma or GED; college Degree strongly preferred.
• Minimum 1-year experience in mortgage origination, preferably in private/hard money space.
• Non-agency product preferred, but not required.
• Working knowledge and use of MS Office (specifically Outlook, Excel and Word), imaging system and the internet.
• Experience working with LOS Encompass is a plus.
• Possesses strong organizational and multi-tasking skills
• Flexible and ability to adapt to change quickly
• Excellent verbal and communication skills
• Possesses the ability to apply critical thinking and problem-solving skills
• Must show strong initiative
• Must work well in a fast-paced team driven environment
• Thinks ahead and anticipates needs based on prior experience
• Makes efforts to act in advance to prepare for situations or prevent them
• Customer and client focus

What’s in it for you?

We have a strong focus on going above and beyond when it comes to caring for our team members and our communities. In addition to traditional benefits like health insurance, 401K matching, casual Fridays, paid vacation, holidays, and sick leave, we’re proud to offer these unique and enriching work perks:

• Celebrations: When we say we “work hard and play hard,” we mean it! We like to celebrate often via onsite and offsite happy hours, themed parties, parking lot BBQ's, milestone ceremonies, potlucks, and Workout Tuesdays (to name a few).
• Investments: As we're in the lending space, we believe we should consistently and frequently invest in our CIVIC team. We give away money every month to help our teammates pay off student debts, participate in our loan and lending accounts, and reward them for their “grand ideas” that make CIVIC better.
• Comfortable Spaces: We like to make sure our teammates are well fed and can “find their Zen” while at the office. Our kitchens are stocked with free snacks and beverages, in addition to catered breakfasts on Fridays and catered lunches multiple days per month. Many of our branches also have dedicated break spaces that are quiet, serene, and perfect for relaxing.
• Education: Every other Tuesday, we encourage our team to take “900 Seconds of Genius" (15 minutes) to focus on a passion project or topic that helps them grow. We also offer an online curriculum of courses through our own CIVIC University.
• #CIVICCares Initiative: From beach cleanups, to food and clothing drives, to building homes for Habitat for Humanity, CIVIC provides several opportunities throughout the year for our team to step outside the office, bond, and come together to give back to our local communities.