Mortgage Finance Treasury Associate

Overview: At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of what’s possible—together.

Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, and we serve clients in a variety of industries from coast-to-coast.
We are on the Forbes Best Banks in America list, and were named a top place to work by The Dallas Morning News, Houston Chronicle and San Antonio Express-News. For further information, please visit us at www.texascapitalbank.com.
The Mortgage Finance Treasury Associate is the primary day to day contact for Mortgage Finance Treasury clients. Additional responsibilities include, but are not limited to, product knowledge of Treasury Management products and services, training customers on how to effectively utilize the products in accordance with their business needs, obtaining all necessary account information and documentation from the customer for new accounts and supporting the Mortgage Finance Treasury sales staff. These duties also include the identification of potential problems, compliance issues, or fraud to maximize client satisfaction and encourage expansion of the relationship.Responsibilities:

• Complete client onboarding, client training and all set-up documentation
• Coordinate the execution of all product/service agreements, forwarding agreements and implementation documentation to the appropriate internal treasury client support areas
• Ensure all account services and applicable pricing/deviations are applied to account analysis statements
• Opening Deposit Accounts, verifying receipt of entity documentation and/or personal information on signers and verifying or coordinating completion of KYC forms
• Prepare proposals, proformas and relationship reviews
• Pull the report of NSFs/Overdraft items on a daily basis and provide to Relationship Manager (RM)
• Process transfers, wires and check requests as needed
• Ability to pull, review and work various other reports as requested by RM
• Handle customer inquiries including balances, statements, stop pays, check/statement copies, and check clearing as needed
• Account Analysis Statements; review accuracy, email statements, complete waivers as needed
• Account updates i.e. Authorized Signer revisions, Entity updates, change of address etc. as needed
• Coordinate a smooth transition for the new client to treasury support upon successful service set-up
• Provide customers with routine services and handle customer on-boarding issues
• Assist officers and internal departments with client relationships and products
• Cross sales of Treasury Management Services within a limited scope, sales support and customer service
• Obtain required documents from customers, onboarding of treasury products and ascertaining that the service is set up to the customer’s needs
• Assess potential profitability of customers and either handling the sale or referring to the Treasury Sales Officer
• Review analysis statements for accuracy of on boarding of products, services, fees and excess balances for potential cross sales

Qualifications:

• Bachelor’s degree in Finance, Accounting or Business highly preferred
• Minimum of 3 years bank treasury management or other financial sales/consultant experience
• Strong attention to detail, superior customer service skills, good verbal, and written communication skills
• Well organized to handle heavy workload
• Ability to handle multiple tasks, interruptions, and fast pace environment in the daily contest of effectively dealing with time deadlines for client and bank internal needs
• Proficient knowledge of PC/internet (including MS PowerPoint, Word, and Excel)
• Basic knowledge of bank products, services, trends in commercial banking and Treasury Management
• Good analytical and problem-solving skills