MIPS Account Manager

Are you a driven, focused, and hardworking individual looking to jump into a new opportunity? Our MIPS Assurance Specialist position may be a fit for you! This position requires direct contact with assigned clients using phone, e-mail, web meetings and online access of the clients EHR and other software applications. For each assigned client, the MIPS Account Manager will analyze past performance, provide education on the regulations, tailor a plan for optimizing performance for the current or coming performance year, monitor performance, guide improvement activities and electronic workflows, coordinate third party services when needed and assist with MIPS attestation and/or electronic submission.

Responsibilities

• Client Success with QPP (MIPS and/or APMs). Works with clients to ensure the client's QPP success as measured by the clients MIPS composite performance score, percentage payment adjustments and eligibility for bonus payments.

• Client Success with Other CMS Programs. Also, responsible for client success with other CMS programs potentially affecting reimbursements, including but not necessarily limited to the Medicaid EHR Incentive Program for EPs, ASCQR (ASC Quality Reporting program), SSP (Shared Savings Program) and Next-Generation ACO Model program.

• Client HIPAA Compliance (Limited Role). Verifies that Security Risk Analysis is performed in a timely and professional manner; alerts ECL compliance team and MIPS Team Manager of any HIPAA breaches or non-conformances which the client is unable or unwilling to correct.

• Sales Support. Specialist may occasionally support the sales team for MIPS Assurance sales opportunities

• Customer Support Assistance. Respond to escalated customer support tickets related to QPP (MIPS and/or APMs) and other CMS regulations.

• Salesforce. Update client interaction within Sales Force MIPS Assurance Page

• Training. Provide training as needed for MIPS related workflows according to the Electronic Health Record guidebooks

• Complaint Handling and Improvement Suggestions. Document and process any client complaints which they receive in the context of providing MIPS Assurance services to those clients; similarly ensures that client suggestions for product improvements are reported to Team Manager

• Position may require occasional travel within USA for conferences, meetings or client site visits (less than 10% travel)

• Minimum 1 year successful experience in a customer-facing position with significant emphasis on customer service

• Minimum Education BA or equivalent

• Basic level of knowledge of health care and/or public health, which may be demonstrated via work experience and/or education related to health care delivery or in public health

• Strong written and verbal communication skills, with demonstrated ability to engage a general audience and to convey complex information in a clear and simple manner

• Proficient with Microsoft Word, Excel and PowerPoint and with e-mail software such as Microsoft Outlook or equivalent

• Must be a quick learner, self-motivated, a team player, and naturally client focused

• Prior experience with health care regulations, particularly if with QPP (MIPS and APMs) is desirable but not essential

• Prior experience in eye care, particularly as an ophthalmic assistant or equivalent, is desirable but not essential

• Prior experience with Electronic Heath Record and Practice Management products, particularly if in an eye care setting, is desirable but not essential