Minibar Attendant- Hotel Drover

LOCATION: FORT WORTH, TEXAS

ABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So, dust off your boots, grab your hat and join us at Hotel Drover.

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Minibar Attendant for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

As a Minibar Attendant will be your responsibility to provide guests with a fully-stocked and well-maintained mini-bar on a consistent basis throughout their stay. Stock the mini-bar cart with the necessary items to maintain the par level on a daily basis.

Clean and defrost the mini-bars regularly and consistently. Maintain a fully stocked inventory of all mini-bar items. If par level is low, order the necessary items from the storeroom. Inventory all guest mini-bars on a daily basis and post the appropriate charges to the room prior to guest departure.

ESSENTIAL RESPONSIBILITIES:

• Embody the values + guiding principles of Hotel Drover
• Ability to manage multiple functions and deliver results in a demanding, fast paced environment
• Build and maintain relationships with all stakeholders while acting as an extension of the Hotel Drover brand
• Raising of checks and maintaining Mini bar Register.
• Authorized to enter in all guest rooms pertaining to Minibar at any given point of time.
• Stock and replace missing items, inspect, move and clean the minibars in accordance with departmental procedures and policies.
• Maintain, track and complete daily worksheet of mini bar stock.
• Responsible for replenishment of Minibar items in rooms.
• Responsible for maintaining the Minibar Pantry in terms of par stock, stacking and cleanliness.
• Ensure products in Minibar are not expired and take the proper procedure to remove those products as necessary.
• Maintain assigned Minibar carts.
• Raise store requisition and obtain stock from warehouse and store in the assigned storerooms.
• Maintain and complete assigned floors and rooms requesting Minibar service.
• Maintain the highest level of customer service and display professionalism at all times.
• Follows all required safety and standard operating procedures.
• Ensure rotation of all minibar products.
• Properly complete, maintain and track inventory in assigned storerooms.
• Communicate effectively with Director of Housekeeping any issues and/or concerns.
• Ensure all duties found in the Minibar inspection/attendant evaluation checklist are followed including completing assigned floors, cleanliness of assigned minibars, menus are present, inventory is complete, and refill reports are accurately filled out.
• Display appropriate two-way radio etiquette at all times.
• Report all minibar concerns to management including any guest issues.
• Perform any other duties deemed necessary for the success of the department.
• Perform other job-related duties as assigned.
• Knowledge of Point of sale ( POS ) systems, Handheld POS, inventory and store requisition software and reporting tools.
• Previous experience in hotel industry.

• Passion for creating an amazing experience for our clients and guests
• Strong knowledge of Food and Wine
• Creative thinking and strategic skills
• Flexible schedule, able to work evenings, weekends, and holidays.
• Strong interpersonal and relationship building abilities; passion for collaboration

• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues without constant supervision.
• TABC Certification completed prior to training
• Previous experience in similar Job role.
• Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
• The team member is required to perform all necessary duties of the job. The team member must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.

HOTEL DROVER OFFERS A COMPREHENSIVE BENEFITS PACKAGE INCLUDING:

• Personal and professional growth opportunities
• Workplace culture with heart and soul
• Wellbeing benefits for you and your family
• Paid time off
• Career experience of a lifetime

OUR CORE VALUES:

• Hit the Mark, Every Time
• Blaze New Trails
• Spark Warmth
• Be Intentional
• Honor All
• Do Right
• Stay Curious