Military Personal Banker I - PT Fort Lewis

Equal Opportunity Employer/Disabled/Veterans

Academy Bank and Armed Forces Bank provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Dickinson Financial Corporation is a family-owned bank with a long history of service to the communities in which we do business. Our two banks, Academy Bank and Armed Forces Bank, are committed to this philosophy of service to others, as well as, creating a diverse, equitable and inclusive environment that contributes to immediate results and the long-term success of people. We recruit a diverse mix of talented people to deliver Fast, Easy, and Personal service that is welcoming to all, helping us to achieve our vision of being the "Go2Bank", all while having fun and doing good things along the way!

Summary:

Military Personal Bankers are front-line associates who deliver solutions that help our clients achieve financial freedom and peace of mind. Military Personal Bankers achieve this vision by building professional relationships with clients and potential clients to understand their financial needs and to deliver valuable products and services to meet those needs. Successful Military Personal Bankers are enthusiastic about delivering excellent client service, understanding and promoting bank products to individuals and companies, conducting accurate banking transactions in a fast-paced environment, and working with a team to achieve individual and group goals.

Principal Accountabilities:

• Deliver fast, easy and personal service consistent with company standards in all client, non-client and associate interactions.
• Introduce, promote and recommend consumer banking products and services to clients and non-clients.
• Process banking transactions for clients, including cash transactions, cashing checks, assisting with deposits and withdrawals, issuing cashier's checks and money orders, opening checking and savings account and assisting clients with obtaining other bank products, including credit cards and personal loans.
• Balance currency, coin and checks in client transactions and teller drawer as required.
• Adhere to all bank compliance, security and operational policies and procedures, as well as financial loss standards.
• Play an essential role in finding the right solutions for clients.
• Maintain client information in complete confidence.
• Proven ability to consistently meet or exceed established goals for the position.
• Complete other specified duties as assigned.
• Regular attendance required, working at the work site during regular business hours and/or assigned hours.

Minimum Qualifications:

• High school diploma or equivalent
• 1+ years in a client-facing role
• Cash handling experience
• Strong client service skills
• Strong communication skills
• Basic math and counting skills
• Strong attention to detail and ability to complete work accurately
• Strong sales skills with proven experience
• Work well with others and is a dependable team member
• Ability to multitask at a rapid pace for extended periods of time
• Ability to organize work
• Experience in typing, phone and ten-key operation
• Working knowledge of common computer programs (i.e. Windows, MS Office, Email, etc.)
• Must be able to work flexible schedules based on the banking center hours of operation
• Must be able to work overtime when necessary
• Must be able to work on a military installation by successfully obtaining approval from the governing authorities through background checks and the vetting process

Physical Requirements:

The work environment is typical of standard office and retail banking settings. The position is medium work, exerting up to 35 pounds of force occasionally with frequent sitting including for client meetings and computer work, but includes frequent standing or walking throughout different areas of banking center and when conducting outside sales activities. Standing and walking may be required for sustained periods of time for moving from one work site to another both inside and outside the banking center and for conducting banking transactions. Periodic driving for outside sales activities. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used, requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to clients, staff, or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.