Mgr I Continuous Improvement
- Full-Time
- Chicago, IL
- Supply Chain Services
- Posted 2 years ago – Accepting applications
Job Description
Address: USA-IL-Chicago-300 South Riverside Plaza
Store Code: Operations Planning & Develpmt (2761480)
ADUSA Supply Chain Services is a supply chain company of Ahold Delhaize USA, providing services to one of the largest grocery retail supply chains in the nation. ADUSA Supply Chain Services includes functions that support the end-to-end supply chain operations, such as human resources, finance, business process management, research & development, innovation, sales and operations planning, data and analytics, vertical integration and e-commerce operations and logistics. ADUSA Supply Chain Services fosters a culture that inspires and empowers our associates to always deliver exceptional service and value. Our team is supporting the supply chain network evolution to an integrated self-distribution model of the future, serving leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. To learn more about our company and the other supply chain companies of Ahold Delhaize USA, visit www.adusasc.com .
The Manager Continuous Improvement role is responsible for managing and executing the CI Simplicity Savings Roadmap, ultimately designed to achieve targeted cost savings (3-4% OpEx reduction) and significant productivity improvements (10-20% year over year). The CI team uses a proven Lean Six Sigma fact-based analysis inclusive of financial support to quantified targets traced to the P&L with robust simplicity tracking and monitoring. The Continuous Improvement Team brings formal Lean Six Sigma Black Belt certifications while utilizing proven Lean Six Sigma methodologies (e.g. DMAIC) and tools that define clear approaches of identifying non-value-added work.
This role leads Operations (Warehouse, Transportation and Customer Care) through the validation of key service related issues and root causes that require strategic operating solutions across the network. The CI team will provide analysis and insights against a defined set of Micro and Macro KPIs that will help identify the right focus areas and strategic operating solutions for the CI and Operational teams to implement. There are 6 Macro KPIs that will support CI efforts and improvements:
Tier 1 (Macro): Net Promoter Score (NPS), Customer Experience Tracker (CET), 100% Complete Orders, team Completeness, Driver Timeliness (On time or early), No Complaints % of orders- Wrong / Missing, No Complaints % of orders - Poor Quality / Damaged
Micro: Driver Timeliness (Late Departs, Routes Ready, Stop Time, Miles Per Order (MPO), Late Severity, Late Communication Index); Complaints - Wrong / Missing: QA Wrong Item %, QA Missing Item %, % Wrong or Missing by Picker %, Wrong or Missing by Driver, Wrong Item Reported (S100)%, Missing Item Reported (S101)%, Service Credit $ Per Order; Complaints - Poor Quality/Damaged: Poor product quality, Damaged product or packaging, Out of date / expired
Accountable to deliver on budgeted OpEx savings each year working directly with Operations Leadership.
Apply Lean Six Sigma Methodology through Certified Technicians: Definition, Measurement, Analysis, Implementation and Control (DMAIC).
Capable of independently facilitating scope definition and project objectives.
Create a measurement plan using standard LSS tools.
Build a detailed implementation plan, including any pilot/tests, go/no-go decisions.
Manage and execute the overall Peapod Simplicity roadmap, working with local facility leads (e.g. develop a working que and quantify benefits).
Utilize Operational dashboards and score cards to identify opportunities; includes reporting available through SCI and P3.
Support large cross functional development efforts (e.g. HSC, Tote, etc.) from design through industrialization.
Conduct detailed analysis of Macro and Micro KPIs across operations to gain consensus on strategic operating solutions that improve service results.
Tier 1 (Macro): Net Promoter Score (NPS), CET, 100% Complete Orders, team Completeness, Driver Timeliness (On time or early), No Complaints % of orders- Wrong / Missing, No Complaints % of orders - Poor Quality / Damaged
Micro: Driver Timeliness (Late Departs, Routes Ready, Stop Time, Miles Per Order (MPO), Late Severity, Late Communication Index); Complaints - Wrong / Missing: QA Wrong Item %, QA Missing Item %, % Wrong or Missing by Picker %, Wrong or Missing by Driver, Wrong Item Reported (S100)%, Missing Item Reported (S101)%, Service Credit $ Per Order; Complaints - Poor Quality/Damaged: Poor product quality, Damaged product or packaging, Out of date / expired
Conduct analysis of current performance baselines with desired targets and goals.
Develop solutions and recommendations; gain agreement to implement changes and monitor project results in concert with the business lead to ensure results are achieved.
Develop central repository of standard processes as baseline for current operational processes.
Provide inputs to Training and SOPs in support of HR Training efforts; including input for ELM development.
Maintain the process repository through bi-annual reviews.
Identify process Champions across the business who can serve as local functional go-to for continuous improvement ideas (e.g. practical ideas that link to Simplicity roadmap).
Conduct formal classroom training, targeting 2-3 classroom trainings per year
Skills
Operations, Supply Chain Consulting and/or Process Development (preferred)
Managerial Influence
Advanced Microsoft Excel and Access; Minitab
Executive presentation building capabilities
Executive Presentation skills
Customer focus
Strong Supervisory /leadership skills
Initiative
Attention to detail
Negotiation skills
Abilities
Certified Lean Six Sigma Black Belt
Highly motivated, independent thinker
Systems oriented; Understanding of database applications
Strong financial, quantitative and analytical abilities
Experience working with cross-functional teams
Solid understanding of supply chain networks
25-35% travel
Education: Bachelor's Degree
Experience: 5-7 years
We are an organization that values diversity and encourages all qualified individuals to apply without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
Our organization is committed to working with and providing reasonable accommodations to individuals with disabilities, including applicants. If you have a disability and require assistance in the application process, please email recruiting@adusasc.com
Job Requisition: 242213_external_USA-IL-Chicago_482022
Apply to this Job
Store Code: Operations Planning & Develpmt (2761480)
ADUSA Supply Chain Services is a supply chain company of Ahold Delhaize USA, providing services to one of the largest grocery retail supply chains in the nation. ADUSA Supply Chain Services includes functions that support the end-to-end supply chain operations, such as human resources, finance, business process management, research & development, innovation, sales and operations planning, data and analytics, vertical integration and e-commerce operations and logistics. ADUSA Supply Chain Services fosters a culture that inspires and empowers our associates to always deliver exceptional service and value. Our team is supporting the supply chain network evolution to an integrated self-distribution model of the future, serving leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. To learn more about our company and the other supply chain companies of Ahold Delhaize USA, visit www.adusasc.com .
The Manager Continuous Improvement role is responsible for managing and executing the CI Simplicity Savings Roadmap, ultimately designed to achieve targeted cost savings (3-4% OpEx reduction) and significant productivity improvements (10-20% year over year). The CI team uses a proven Lean Six Sigma fact-based analysis inclusive of financial support to quantified targets traced to the P&L with robust simplicity tracking and monitoring. The Continuous Improvement Team brings formal Lean Six Sigma Black Belt certifications while utilizing proven Lean Six Sigma methodologies (e.g. DMAIC) and tools that define clear approaches of identifying non-value-added work.
This role leads Operations (Warehouse, Transportation and Customer Care) through the validation of key service related issues and root causes that require strategic operating solutions across the network. The CI team will provide analysis and insights against a defined set of Micro and Macro KPIs that will help identify the right focus areas and strategic operating solutions for the CI and Operational teams to implement. There are 6 Macro KPIs that will support CI efforts and improvements:
Tier 1 (Macro): Net Promoter Score (NPS), Customer Experience Tracker (CET), 100% Complete Orders, team Completeness, Driver Timeliness (On time or early), No Complaints % of orders- Wrong / Missing, No Complaints % of orders - Poor Quality / Damaged
Micro: Driver Timeliness (Late Departs, Routes Ready, Stop Time, Miles Per Order (MPO), Late Severity, Late Communication Index); Complaints - Wrong / Missing: QA Wrong Item %, QA Missing Item %, % Wrong or Missing by Picker %, Wrong or Missing by Driver, Wrong Item Reported (S100)%, Missing Item Reported (S101)%, Service Credit $ Per Order; Complaints - Poor Quality/Damaged: Poor product quality, Damaged product or packaging, Out of date / expired
Accountable to deliver on budgeted OpEx savings each year working directly with Operations Leadership.
Apply Lean Six Sigma Methodology through Certified Technicians: Definition, Measurement, Analysis, Implementation and Control (DMAIC).
Capable of independently facilitating scope definition and project objectives.
Create a measurement plan using standard LSS tools.
Build a detailed implementation plan, including any pilot/tests, go/no-go decisions.
Manage and execute the overall Peapod Simplicity roadmap, working with local facility leads (e.g. develop a working que and quantify benefits).
Utilize Operational dashboards and score cards to identify opportunities; includes reporting available through SCI and P3.
Support large cross functional development efforts (e.g. HSC, Tote, etc.) from design through industrialization.
Conduct detailed analysis of Macro and Micro KPIs across operations to gain consensus on strategic operating solutions that improve service results.
Tier 1 (Macro): Net Promoter Score (NPS), CET, 100% Complete Orders, team Completeness, Driver Timeliness (On time or early), No Complaints % of orders- Wrong / Missing, No Complaints % of orders - Poor Quality / Damaged
Micro: Driver Timeliness (Late Departs, Routes Ready, Stop Time, Miles Per Order (MPO), Late Severity, Late Communication Index); Complaints - Wrong / Missing: QA Wrong Item %, QA Missing Item %, % Wrong or Missing by Picker %, Wrong or Missing by Driver, Wrong Item Reported (S100)%, Missing Item Reported (S101)%, Service Credit $ Per Order; Complaints - Poor Quality/Damaged: Poor product quality, Damaged product or packaging, Out of date / expired
Conduct analysis of current performance baselines with desired targets and goals.
Develop solutions and recommendations; gain agreement to implement changes and monitor project results in concert with the business lead to ensure results are achieved.
Develop central repository of standard processes as baseline for current operational processes.
Provide inputs to Training and SOPs in support of HR Training efforts; including input for ELM development.
Maintain the process repository through bi-annual reviews.
Identify process Champions across the business who can serve as local functional go-to for continuous improvement ideas (e.g. practical ideas that link to Simplicity roadmap).
Conduct formal classroom training, targeting 2-3 classroom trainings per year
Skills
Operations, Supply Chain Consulting and/or Process Development (preferred)
Managerial Influence
Advanced Microsoft Excel and Access; Minitab
Executive presentation building capabilities
Executive Presentation skills
Customer focus
Strong Supervisory /leadership skills
Initiative
Attention to detail
Negotiation skills
Abilities
Certified Lean Six Sigma Black Belt
Highly motivated, independent thinker
Systems oriented; Understanding of database applications
Strong financial, quantitative and analytical abilities
Experience working with cross-functional teams
Solid understanding of supply chain networks
25-35% travel
Education: Bachelor's Degree
Experience: 5-7 years
We are an organization that values diversity and encourages all qualified individuals to apply without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
Our organization is committed to working with and providing reasonable accommodations to individuals with disabilities, including applicants. If you have a disability and require assistance in the application process, please email recruiting@adusasc.com
Job Requisition: 242213_external_USA-IL-Chicago_482022