Membership Services Coordinator

PIVOT Membership Services Coordinator Job Description

The Membership Services Coordinator is responsible for coordinating various location based schedules, managing member experiences and working with management on special projects. Coordinators complete daily organizational and Membership Services team management tasks that support the efforts of a variety of projects.

The successful candidate will work directly with members to ensure quality of customer service and fulfill member’s specific needs. He or she will coordinate with management and other team members to ensure all aspects of each project and procedure are executed properly. Will be responsible for training other Membership Services team members in processes and procedures as implemented. Must be able to troubleshoot and make quick informed decisions for the benefit of the business and the member experience.

May require a 2-4 year degree in a related field or 2-4 years of experience in a similar position, field or related area. Experience working in the fitness industry is preferred. Prior experience using Mindbody Software preferred. Must have knowledge in using a variety of software programs and interfaces. Perform a variety of tasks. Lead and direct the work of others. A wide degree of creativity and ability to complete tasks is expected. Typically reports to the management / leadership team.

Common Coordinator duties and responsibilities include:

• Execute Daily Membership Services Tasks
• Coordinate Team schedules including Membership Services shifts, class schedules, and instructor sub requests
• Manage inventory and ordering processes
• Manage client experiences in person and through online correspondence
• Troubleshoot and research of all location equipment and processes as needed including Mindbody Software
• Report and escalate to management as needed
• Develop forms, spreadsheets, diagrams to document needs per project
• Use and continually develop leadership skills
• Attend trainings as required to maintain proficiency
• Perform other related duties as assigned

Requirements:

• Proven work experience in similar position
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail
• Ability to manage multiple projects simultaneously
• Strong knowledge of Microsoft and Apple Platforms
• Ability to troubleshoot technical issues on various AV and fitness equipment
• Associates or Bachelor’s degree in appropriate field of study or equivalent work experience
• Experience in / or knowledge of Boise’s fitness industry

Membership Services Coordinator top skills & proficiencies:

• Developing and tracking projects
• Coaching / Training
• Supervision
• Project Coordination and Management
• Process Improvement
• Planning
• Inventory Control
• Verbal & non-verbal communication
• Customer Service Skills

Wages - $14 - $16 per hour starting based on experience

Schedule: Up to 30 hours per week. Schedule is based on the needs of the membership services staff availability month to month. Ideal candidate has reliable transportation and can work between both locations in Downtown Boise & Meridian on Ten Mile Road.

Perks include:

• Free PIVOT Membership

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Are you willing to work as early as 4:45am?

Education:

• High school or equivalent (Preferred)

Experience:

• Fitness Industry: 1 year (Preferred)
• Customer Service: 2 years (Required)

Work Location: Multiple Locations