Membership Consultant/Sales Associate (FT)

SUMMARY/OBJECTIVE:
This position is primarily responsible for maintaining and building the member base of the studio. Upon arrival to the studio, each customer should be greeted with an energetic and helpful front desk staff. Each associate is responsible for knowledge of the Orangetheory Fitness (OTF) workout and has the ability to present it to any consumer. Sales associates are an integral part of representing and marketing the Orangetheory brand by performing the following duties.

ESSENTIAL JOB FUNCTIONS:
Core duties and responsibilities include the following. Other duties may be assigned.

• Oversees all functions of the front desk, including but not limited to describing and selling OTF memberships and packages, answering phones, greeting prospective and current clients, checking in classes, booking sessions for members, and dealing with any customer concerns.
• Explains the full concept of an Orangetheory workout to new guests, called "intros", and works hand in hand with the trainer to guide an intro through their first Orangetheory workout.
• Gives tours to any new guests that come into the studio without notice.
• Follow up and follow through activities with all prospective clients, each prospect should be contacted on a weekly basis.
• Establishes and maintains an effective referral program.
• Meets or exceeds DPM (Daily Production Model) requirements of 40 outbound calls a shiFT, 3 new leads per shift, leading to 2 sales per shift. The DPM setup has been put in place to ensure that each Sales Associate and the studio will meet their monthly new member requirements.
• Handles member concerns in a professional, objective manner with the goal of resolution.
• Participation in weekly marketing and outreach events, personally se0ng up an onsite on a weekly basis.
• Makes sure all retail and bathroom items are stocked and the studio is kept clean at all times of the day (walks-thru the studio 3 5mes per shift). Follow the in-studio cleaning checklist.
• Sending a summary at end of each worked shift with production, issues, and studio needs (end of shift report).