Member Development Specialist

Total compensation yearly potential, base and commission: $65,000 - $78,000.
This is a remote position in any of the following states:
States we employ in: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, SC, TN, TX, VA, WI, WV. In order for your candidacy to be considered, you must have established residency in one of these states or being willing to relocate.

Who We Are
At Christian Care Ministry (CCM) we believe that Christians can, and should, share in one another's burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief.
The Team
Everyone at Christian Care Ministry agrees to our Statement of Faith which outlines our core beliefs. Although we aren't perfect people, we are serving our perfect God to the best of our ability.
The Role
The Member Development Specialist (MDS) pre-qualifies inquirers for our various Medi-Share program(s), communicates the purpose and mission of Christian Care Ministry to outside sources, creates new prospect records, documents initial and follow-up contact information, and completes phone applications for eligible inquirers. In addition this position is responsible for working leads provided by Marketing with the primary goal of converting these leads to new members.

Essential Job Duties & Responsibilities

• Maintain complete knowledge of all CCM product guidelines: the Medi-Share, Senior Assist, MANNA, as well as any new programs or services
• Effectively and accurately explain guideline information to prospects and staff members
• Follow up on all new leads and referrals resulting from inbound calls, events, landing pages and all advertising and marketing activities
• Select days, times and communication channels most likely to reach potential customers; prioritize leads by quality and/or size of opportunity
• Manage a personal daily activity list (via: receiving and returning phone, email or mail correspondence) to ensure the timely completion of follow-up contact to acquire new members and assist them in the process of referring new members to the Ministry
• Pre-qualify new prospective members, ensuring they are good candidates for the program(s)
• Prepare pricing options and applications in an accurate and timely manner.
• Initiate requests for Program Guides, brochures, applications, and other related marketing materials to be mailed to prospective members
• Develop and maintain talking points, FAQs, responses to common objections and other sales materials to educate potential customers and their families on our products and services and our advantages vs. competition and to build value thru meaningful conversations with prospective members
• Achieve established MDS goals that may include, but are not limited to: Medi-Share and MANNA, calls per hour, monthly Medi-Share New Joiners, the accuracy of creating new prospect records, and maintaining App to New Joiner conversion goals
• Participate in weekly departmental meeting as well as be an effective Member Development team player
• Pray with prospects and applicants on every call
• Contribute to the exercise and expression of the Ministry's Christian beliefs
• All other duties as assigned

Essential Skills & Abilities

• Ability to read and interpret documents such as guidelines, operating and maintenance instructions, and procedure manuals
• Strong ability to persuade potential customers of the value of products and services, including demonstrated ability to initiate, advance and close sales
• Ability to speak effectively before groups of members or associates of organization
• Excellent speech communication skills
• Experience in tracking and working multiple leads and lead sources and effectively managing the sales cycle in order to drive opportunities to closure in a timely way
• Ability to work a flexible schedule with evening and occasional weekend hours
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Solid computer skills to successfully learn how to use and manipulate data and navigate the internet
• Experience in Microsoft Office (Word and Excel)

Core Competencies/Demonstrable Behaviors

• Drives Results – consistently achieves results, even under tough circumstances and tight deadlines.
• Instills trust- gaining the confidence and trust of others through honesty, integrity and authenticity
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Persuades- using compelling arguments to gain the support and commitment of others
• Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Collaborates – builds partnerships and works collaboratively with others to meet objectives.

Education and/or Experience

• High school diploma or GED with 3 - 5 years demonstrated successful experience in telesales or other sales roles required.
• Healthcare sales focus preferred.
• Certificate level education (or greater) preferred.
• Bilingual in English/Spanish preferred.

Incentives & Benefits
We work hard to serve our members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.
Employees are eligible to receive annual incentive pay based on individual and organizational performance.
Some of our benefits include, but are not limited to:

• Generous paid time off (PTO), paid holidays, and paid volunteer days
• 401(k)
• Healthcare
• Health Savings Account
• Dental/Vision plans
• Life & Disability plans
• Accident, Critical Illness, & Hospital plans
• Professional development
• Weekly chapel service and prayer times
• Onsite & Virtual fitness classes
• Employee Wellness Rewards & Programs
• Employee Assistance Programs

Job Type: Full-time