Medication Support Coordinator

BRIGHAM AND WOMEN’S HOSPITAL

Job Title: Registered Pharmacy Technician II Date: 9/25/2015

Job Code: 1529 Grade: 209Z FLSA Status: NON exempt

Department/Unit/Section: Brigham Medical Specialties Reviewed By:

Reports To: Clinic Administrator BMS, Director Ambulatory Operations. Date revised: 09/2015

GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.

Under the direction of a physician, licensed nurse practitioner, staff pharmacist or Certified Technician Specialist, follows established policies and procedures to perform a variety of routine technical and clerical support tasks that are integral to the operation of the Brigham Medical Specialties Practices. Tasks may include refill of outpatient prescriptions, prior authorizations, assessment for potential drug interactions, and investigational drug services. Tasks will also include responsibilities for technical training, providing direction to pharmacy technician trainees and Registered Pharmacy
Technicians, participation in department goals and projects, and requires successful experience or performance as a
Pharmacy Technician I.

These tasks are designed to assist the licensed providers in the expeditious refill of medication prescriptions in accordance with the laws and regulations of the Board of Registration in Medicine, Pharmacy, Department of Public
Health, and other regulatory agencies as applicable. Most tasks require the review and authorization of a licensed health care provider.

For all positions that include direct patient care, indicate with an “X” the age(s) of all patient populations served

No Direct Patient Care

All age groups Adolescence (13 to 17 years) X
Neonates (birth to 1 month) Young Adult (18 to 25 years) X
Infant (1 month to1year) Adult (26 to 54 years) X
Early Childhood (12 months to 5 years) Senior Adult (55 to 64 years) X

PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.

1. Document all prescription renewal requests from live calls, Patient Gateway requests and voicemail messages on the Watkins Prescription Renewal line

2. Complete prescription renewals for provider signature in electronic health record or other applications as required by Partners Information Systems.

3. Ensure correct pharmacy electronic transfer data are entered for each patient’s renewals.

4. Ensure all prescriptions are refilled in a timely manner.

5. Communicate to providers or their designees when renewals are pending for signature.

6. Obtain prior authorizations for prescriptions as required by payors. Communicate with RNs, Nurse practitioners and physicians as necessary for successful prior authorizations.

7. Utilize Partners Information Systems and computer technologies for the Pharmacy and other hospital departments by printing reports, labels and forms.

8. Develop workflow for prescription renewal process within the Brigham Medical Specialties Hub.

9. Assist department staff to maintain statistics and workload data in the Brigham Medical Specialties Practices.

10. Assist in training of new or existing employees, including call center and clinic support staff as directed.

11. Provide direction and guidance to pharmacy technician trainees, pharmacy externs, and pharmacy interns in following policy and procedure when necessary.

12. Maintain clean and organized work areas.

13. Carry out duties and responsibilities as assigned by pharmacists, Registered Pharmacy Technician III, or Certified

Technician Specialist.

14. As required by State regulations, wear a name tag with the individual's name and title “Certified Pharmacy
Technician.”

15. All other duties as assigned.

QUALIFICATIONS: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)

1. High school diploma or equivalent.

2. Must be at least 18 years of age.

3. Successful completion of an accredited Pharmacy technician training program is highly desirable or completed

500 hours of employment as a Pharmacy Technician Trainee.

4. Must be a registered Pharmacy Technician with the Massachusetts Board of Pharmacy or a registered Pharmacy
Intern with the Massachusetts Board of Pharmacy.

5. Must be a Board Certified Pharmacy Technician from a nationally approved technician certification board.

6. Must maintain the title Certified Pharmacy Technician with a nationally recognized certificate from an accredited certifying organization or be a registered Pharmacy Intern with the Massachusetts Board of Pharmacy. Effective
January 2013.

7. Must complete annual Continuing Education credits as required by the certifying body to maintain Certification.

8. Familiarity with medical terminology, abbreviations and computer technology is required.

9. Must complete annual BWH Pharmacy Technician Competency Assessment Exam.

10. Upon departmental orientation and annually thereafter, must complete annual mandatory training which includes: a. Safety Training
- OSHA/Fire Safety
- Infection control
- Safe handling of chemotherapeutic agents b. Annual Competency Assessments

- Automated Dispensing Machines
- Laws and Regulations
- Dosage calculations
- Identification of drugs, dosages, routes and storage requirements

11. Two years previous hospital experience as a Registered Pharmacy Technician or equivalent experience at BWH.

12. Trained in most technical staff responsibilities and received a highly effective performance evaluation as a
Registered Pharmacy Technician I or prior experience in an external pharmacy technician role for a minimum of two years.

SKILLS, ABILITIES, AND COMPENTENCIES: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)

1. Command of the English language.

2. Ability to work with sustained attention and care on routine repetitive tasks.

3. Must be able to work accurately under stress with time constraints.

4. Above average communication skills and knowledge of pharmacy policies and procedures is essential.

5. Ability to perform in a professional and courteous manner and maintain good working relationships with physicians, nurses, pharmacists and other health professionals.

6. Time management and organizational skills to handle multiple tasks under time constraints.

7. Ability to organize and maintain work areas and services efficiently.

8. Ability to make decisions based on knowledge of procedural requirements in conjunction with specific skills and task related functions.

9. Ability to distinguish routine functions from those requiring a pharmacist's professional judgment.

10. Ability to spend most of the work time sitting in order to complete daily tasks.

11. Attend and participate in continuing education as made available or provided by the Department.

12. The ability to read, interpret, and follow complicated verbal and written instructions with accuracy, precision, and dependability.

13. Ability to perform the common mathematical calculations associated with medication doses.

14. Understanding of medical terminology, abbreviations, and computer operations.

15. Demonstrated ability to show initiative and complete work with minimal supervision.

SUPERVISOR RESPONSIBILITY: List the number of FTEs supervised.

N/A

FISCAL RESPONSIBILITY: Indicate financial “scope” information, i.e.: size of budget, volume, revenue, etc.

N/A

APPROVAL:

______________________________ ____/____/____

Director, Date

The above is intended to describe the general contents and requirements of work being

performed by people assigned to this classification. It is not intended to be construed as an

exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Job Title: Registered Pharmacy Technician II Department ID: BR

PHYSICAL/ENVIRONMENTAL REQUIREMENTS OF JOB

Indicate requirements and frequency by placing an “X” in the appropriate box.

Work Environment:

Activity Amount o f Time Spent

None 1 - 25% 25 - 50% 50 - 75% Over 75%

Outdoor weather conditions ?

Extreme cold (non weather) ?

Work in high place(s) ?

Work in confined space(s) ?

Risk of electrical shock ?

Risk of radiation exposure ?

Exposure to blood borne ? pathogens

Flammable/explosive gases ?

Toxic / caustic chemicals ?
Dust or other irritants ?
Grease or oils ?

Hazardous specimens ?

Exposure to lab animals ?

Infectious / contagious disease ?
Cleaning agents/chemicals ?
Hot equipment ?

Noisy equipment ?

Humid or wet conditions (non ?

-weather)

Other

Lifting/Carry Requirements of this job

No Lifting required

No Carrying required

Number of pounds Amount of Time

1 - 25% 25 - 50% 50 - 75% Over 75%

Lift Carry Lift Carry Lift Carry Lift Carry

Up to 10 pounds

Up to 25 pounds ? ?

Up to 50 pounds

Up to 100 pounds

Over 100 pounds

Push/Pull Requirements of this job:

No Pushing required

No Pulling required

Number of pounds Amount of Time

1 - 25% 25 - 50% 50 - 75% Over 75%

Push Pull Push Pull Push Pull Push Pull

Up to 10 pounds

Up to 25 pounds

Up to 50 pounds ? ?
Up to 100 pounds

Over 100 pounds

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Physical Activity requirements of this job:

Activity Amount of Time Spent

None 1 - 25% 25 - 50% 50 - 75% Over 75%

Stand ?
Walk ?
Sit ?

Use of hands requiring fine ? motor skills and sense of touch

Move / rotate / bend wrist(s) ?
Type / use keyboard or other ? data entry device

Reach with hands & arms ?
Climb stairs ?
Climb ladder or other ? equipment

Drive / operate motor vehicle ?

Balance ?

Stoop, kneel, crouch, bend, ? crawl

Speak ?
Hear ?
Taste ?
Smell ?
Other

Vision Requirements of this job:

Vision Requirement Required Not Required

Close vision ?
Distance vision ?
Color vision ?
Peripheral vision ?
Depth perception ?
Ability to adjust focus ?
Other

Safety equipment used while performing this job:

Safety eye glasses Gowns ?

Filter lens (welding/soldering) Scrubs ?

Face shields Boots

Ear plugs or Mufflers Hard hat

Surgical mask / dust mask ? Coveralls ?

Self contained breathing apparatus Gloves ?
(SCBA)

Other

Level of noise typical in this work environment:

Very quiet

Quiet

Moderate ?

Loud

Very loud

Page 6 of 6

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Pharmacy Technician Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

License/Certification:

• Pharmacy Technician Certification (Preferred)
• PTCB Certification (Preferred)

Work Location: One location