MEDICAL TELEPHONE SCHEDULER

Medical Telephone Scheduler Job Description
The Jordan-Young Institute is a prominent multi-sub-specialty private physician practice including orthopedics, sports medicine, neurosurgery/spine, physical medicine & rehabilitation, and Physical Therapy in Virginia Beach, Virginia. We are a high-volume practice with an excellent team of dedicated professionals whose purpose is to provide the very best medical care to the patients we serve. We are seeking a full-time Medical Telephone Scheduler. We are looking for an experienced, highly organized, Medical Telephone Scheduler. The Medical Telephone Scheduler will work directly under the supervision of the Scheduling Supervisor. He/she will work along with the rest of the team and report any discrepancies immediately to maintain JYI's superb customer service standards and care.EXPERIENCE:

• Prior experience as a Medical Telephone Scheduler, Preferred
• Two years of medical office scheduling experience, Preferred
• Experience with telephone customer service, Required

DUTIES:

• Assists patients by determining needs, scheduling or canceling appointments, or referring to the correct staff person
• Codes information and enters into files and databases; reviews to ensure accuracy and completeness
• Responds to inquiries on policies and procedures and/or refers questioner to correct staff person

EDUCATION:

• High school diploma or equivalent required

KNOWLEDGE, SKILLS, ABILITIES:

• Knowledge of computers and database/word processing software
• Knowledge of standard office procedures and equipment
• Excellent communications skills
• Ability to work with a wide range of patients

Knowledge of EPIC and Allscripts, a plus Job Type: Full-time The safety of our team members and patients is of utmost importance, so Jordan-Young Institute is requiring the COVID-19 vaccine for all team members. As members of the health care field, we are in the business of caring for people, so we take seriously our commitment to ensure our patients and teams are safeguarded from this rapidly changing and dangerous disease. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.