Medical Services Clerk

CURRENT VACANCY IS IN THE BUSINESS AND SUPPORT SERVICES BRANCH OF THE HEALTH AND HUMAN SERVICES AGENCY
ORAL EXAM IS TENTATIVELY SCHEDULED FOR MAY 2022
SKILLS OR EXPERIENCES LISTED UNDER THE IDEAL CANDIDATE STATEMENT MAY ALSO BE USED TO SCREEN APPLICATIONS
FINAL FILING DATE: APRIL 25, 2022 AT 5:00 PM
SALARY INFORMATION
$2,828 - $3,610 APPROXIMATE MONTHLY* / $16.32 - $20.83 APPROXIMATE HOURLY*
*Please refer to the appropriate Bargaining Unit Memorandum of Understanding for potential future salary increases* Please visit https://co.shasta.ca.us/MOUs
ABOUT SHASTA COUNTY
Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere. With its natural beauty, diversified culture, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.
ABOUT THE DEPARTMENT
The Shasta County Health and Human Services Agency (HHSA) partners with communities to protect and improve the health and well-being of Shasta County residents. Established in 2006, the HHSA is organized into four branches: Children’s Services, Adult Services, Public Health and Economic Mobility, with a centralized administration. The HHSA promotes optimal health for all. The frail, the abused, the mentally ill and those without resources look to the HHSA for services and resources to meet their basic needs, and to protect their health and safety. This transformation improves efficiency, avoids unnecessary duplication of effort, encourages collaboration among programs and organizes the HHSA’s services to be more responsive to the needs of the public.
Administrative Services includes the HHSA Director’s Office, Business and Support Services, Outcomes, Planning and Evaluation, and Community Relations and Education. Each of these groups supports the branches to help them achieve their goals.
ABOUT THE POSITION
Under supervision, to perform a variety of clerical support duties in a medical division; and to do related work in a patient care and treatment area.
DISTINGUISHING CHARACTERISTICS
This class is one of a clerical and administrative aide to a hospital unit, public health clinic, or mental health outpatient facility. Medical Services Clerks assigned to the operations desk assist in the admissions process, expedite the flow of written and oral information among appropriate personnel, and relieve health professionals of administrative detail in patient care.

EXAMPLES OF ESSENTIAL DUTIES

Acts as the receptionist within the division or unit of assignment; answers the telephone and replies to routine questions; makes appointments; takes and relays messages; checks medical records to see if orders by physicians have been completed and places reports and other materials in the records, such as laboratory slips and X-ray reports; records, admits, transfers, and discharges; interviews patients and/or relatives to obtain personal and insurance information; makes calls to various hospital areas or clinics on matters relating to patient care activities; maintains records and assists in the preparation of forms and reports and types these materials; orders and maintains adequate unit supplies; prepares and maintains daily patient census; orders dietary supplies and records change in patients' diets; may arrange patient transportation; cashes out daily.

TYPICAL QUALIFICATIONS

Any combination of education and experience sufficient to directly demonstrate possession and application of the following:

Knowledge of: Clerical practices and procedures; procedures and techniques involved in providing personal service for patients, and in caring for equipment and supplies; common medical terminology routinely used in reports, patient records and charts for the division to which assigned; hospital or clinic layout, routine, procedures, and policy; interviewing techniques.
Ability to: Follow technical oral and written instructions involving a considerable amount of medical terminology; interview people and evaluate the accuracy of the information given; work effectively in emergency and stress situations; type with accuracy and moderate speed; establish and maintain effective working relationships with staff personnel and the public; operate common office equipment as required by nature of assignment.
These standards are typically attained with one or more years of clerical experience in a medical setting, affording an opportunity to gain familiarity with medical terminology, forms, and procedures applicable to the support level.
IDEAL CANDIDATE
This candidate must be able to review our client's electronic health records (EHR) for completeness and accuracy. They must have proficient skills to audit documents for correctness applying federal and state regulations required for a legal medical record. These skills are vital for reviewing Release of Information forms, Progress Notes and other documents maintained in a client's record. Efficiency with identifying errors or missing information and be able to take required corrective steps to ensure a complete and accurate medical record. This person should be sensitive to deadlines and identifying actions to improve our paper and electronic processes. Applying your medical records expertise to assist staff with questions or training as required on a regular basis is ideal. This candidate should be organized, have excellent communication skills, excellent attendance, a positive and helpful attitude and be a team player.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
Employee will need the ability to sit and work in any area that is offered during outreach clinics. This can sometimes mean cold or warm areas, as well as less than ideal sitting and physical workstations.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.
OTHER CONSIDERATIONS

• 
  Some positions may require a valid California driver's license and acceptable driving record according to County policy.
• Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position.
• As part of the selection process, all individuals provided with a preliminary offer of employment with Shasta County will be subject to a background investigation, including a criminal history check (primarily completed through the taking of fingerprints). An image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history, (if any), will be evaluated along with the other information received in connection with your application. Except as otherwise required by law, a criminal conviction will not necessarily disqualify you from the position. The nature of the offense, the date of the offense, the surrounding circumstances, and the relevance of the offense to the position applied for may, however, be considered.
• Based on the results of the background investigation and criminal history check, applicants may then be provided with an offer of employment conditioned on the results of a medical examination, which includes drug/alcohol testing.

• Shasta County participates in E-Verify. For more information click here (Download PDF reader). If you do not have internet access, contact Personnel at (530) 225-5515 to request a flyer.

• In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly.
• Positions in this classification are covered by a collective bargaining agreement between the County and the United Public Employees of California – General.

• Employees in this classification are covered under the CalPERS retirement program. Depending on the provisions of the California Public Employees’ Pension Reform Act (PEPRA) and other applicable laws, an employee in this classification will be covered under one of the following CalPERS retirement formulas: (1) 2% at 55, (2) 2% at 60, or (3) 2% at 62. An employee in this classification will also contribute up to 8.75% of his/her pay to this plan or will contribute such other amount to the plan as authorized by PEPRA and other applicable laws. Please visit our employees benefit page at Employee Benefits for additional information regarding benefits and CalPERS coverage information. The provisions in this flyer and on the County’s website are for information purposes only. To the extent the provisions of the flyer or the County’s website are inconsistent with PEPRA and other applicable laws, PEPRA and other applicable laws shall govern.

APPLICATION AND SELECTION PROCEDURES

Shasta County Personnel will accept applications and responses to the supplemental questions until 5:00 p.m., on April 25, 2022. A Resume and/or Cover Letter will be accepted in addition to the application form but will not serve as a substitute for a completed application. It is not acceptable to complete the application with statements such as, “Refer to Resume and/or Cover Letter,” or “See Attached Resume and/or Cover Letter” the employment application must be completed in its entirety prior to submission. Incomplete applications will not be processed. Closing date postmarks or faxes will NOT be accepted. This recruitment will establish a list that may or may not be used by other departments. Prior applicants must reapply to be considered.
Applicants will be screened and those considered best qualified will be invited to appear for an oral and/or written examination. Meeting the announced requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof.
Applicants are encouraged to apply on-line at apply online or submit an application to the Shasta County Personnel Office.
Arrangements may be made to accommodate applicants with disabilities. Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin. Shasta County does not discriminate on the basis of disability. If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at (530) 225-5515; relay service (800) 735-2922; fax (530) 225-5345.
SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER Shasta County Personnel

NOTE:
Various bargaining units may have benefits that alter from this general summary. This summary of benefits is not a binding document and is provided as a courtesy. Refer to labor agreements (MOUs) for specific benefit information.

THESE BENEFITS DO NOT APPLY TO EXTRA HELP EMPLOYEES

Holidays:
12 paid holidays (96 hours) per year.

Vacation:
10 working days a year during the first three years of service; 15 working days a year - 4 through 9 years of service; 17 working days a year - 10 through 15 years of service; 20 working days a year - 16 or more years of service. Note - accrued vacation leave may not be used until after six months of employment. For purposes of vacation accrual, a working day is no more than 8 hours.

Sick Leave:
96 hours of sick leave are earned each year with no maximum accrual. Employees terminating in good standing after completion of 5 years of continuous service will receive a pro-rata payoff of accumulated sick leave. Unused sick leave may be converted to PERS service credit upon retirement. Note - accrued sick leave may not be used until after three months of employment. Accrued paid leave benefits are used in conjunction with FMLA/CFRA as appropriate.

Bereavement:
Maximum of 24 hours for each non-concurrent death in the immediate family.

Health Plan:
Shasta County contracts with PERS for medical insurance and has an alternative Blue Cross plan. Employees in the Teamsters bargaining unit are insured through a Teamsters Trust plan. Depending on the plan selected, the County pays most, or all, of the employee premium, and contributes a portion of the dependent premium. Contributions are made for a portion of a retiree's insurance premium.

Dental Plan:
The County pays a portion of the employee's and dependents' premium for dental insurance. The employee pays the full premium during the first six months of coverage.

Vision Plan:
The County pays the employee premium and employees may enroll dependents at their own expense.

Life Insurance:
The County pays the premium for life insurance for most employees. The amount of coverage varies by bargaining unit.

Retirement:
The County is in the Public Employees' Retirement System (CalPERS) coordinated with Social Security. Members hired prior to May 8, 2011 are covered under the retirement formula of 2% @ 55 benefit. Members hired after May 8, 2011 but before January 1, 2013 are covered under the retirement formula of 2% @ 60 benefit. Members hired after January 1, 2013 are covered under the California Public Employees Pension Reform Act (PEPRA) with a benefit formula of 2% @ 62. Please review the specific MOU for stipulated retirement formulas.

Employees pay 7.75% of his or her salary, on a pre-tax basis for a period of time as specified in his or her labor contact, or Personnel Rules as appropriate.

Miscellaneous:

• Deferred Compensation plans available through specified companies.

• IRC Section 125 plan available for pre-tax payroll deductions for contributions towards un-reimbursed medical expenses and dependent care.

• Optional insurance products are available.

SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Any information on this page or links is subject to change without notice.

Shasta County Personnel

1450 Court Street, Room 348
Redding, CA 96001-1676

(530) 225-5515

Comments, please email: schr@co.shasta.ca.us