Medical Scribe

About Us

One Medical is a primary care platform challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to radically transform healthcare, which means tackling the frustrations of everyone involved — from patients and providers to employers and health networks.

Across the country, our members enjoy seamless access to comprehensive care at more than 90 locations across thirteen cities (and counting!) as well as 24/7 access to virtual care powered by intelligent uses of technology. In addition to a direct-to-consumer membership model, we work with more than 7,000 companies to provide One Medical health benefits to their employees.

On January 31, 2020 we marked a milestone with our public listing on Nasdaq, but our work is far from over. As we continue to grow and broaden our impact, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity:

At One Medical our Healthcare Providers build strong relationships with patients and strive to deliver excellent care to all. Our Medical Scribes play a critical role in helping to ensure this is possible by accurately and thoroughly documenting medical visits and procedures as they are being performed. They set up providers for success by prepping patient charts prior to visits and assisting with follow up items post visit, as well as spotting mistakes or inconsistencies in medical documentation and making appropriate corrections in order to reduce errors. This role reports to the local Office Manager.

You provide the highest quality customer service to patients, adhere to practice protocols and processes, and effectively manage the volume of work without allowing quality to be compromised. You are extremely detail oriented and are able to document and transcribe notes accurately in a timely manner. You have mastered the art of communication and multi-tasking, enjoy partnering with providers and creating a positive and efficient patient experience.

What You'll Likely Work On

• Prepare patient charts prior to visits and accompany the provider during the visit, transcribing visit notes and assisting with documentation related to vitals, medical history and care plans
• Transcribe patient orders, including but not limited to laboratory tests, radiology tests, medications, etc.
• Work through Provider's task queue: Responding to patient messages, sending letters, completing action items / follow up items from outside facilities, etc.
• Spot mistakes or inconsistencies in medical documentation and check to correct the information in order to reduce errors.
• Assisting patients with their in-office experience including check in/check out, insurance verification, printing/paperwork tasks, etc.
• Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work
• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive visit experience

What you'll need:

• At least one year of Medical Scribe experience
• Strong written communication skills including grammar, spelling, and punctuation, and knowledge of medical terminology and shorthand
• A high comfort level typing, navigating the internet and using multiple software systems
• Strong attention to detail, consistent follow through, and ability to spot and correct errors
• Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams

Benefits designed to aid your health and wellness:

Taking care of you today:

• Paid sabbatical after 5 and 10 years
• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Free One Medical memberships for yourself, your friends and family
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year
• Competitive salary: starts at $21.00/hour

Protecting your future for you and your family:

• 401K match
• Credit towards emergency childcare
• Extra contributions toward maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full time position located in Redwood City, CA.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

Proof of COVID 19 vaccination is required for employees and contractors who interact with patients, access a shared office space or engage with other team members, except where a medical or religious accommodation applies.