Medical Screener

POSITION: Screener/ Receptionist

RESPONSIBLE TO: Branch Manager

JOB SUMMARY: With a customer service orientation—greet patients, take temperatures, answer the telephone and prepare the office for the day.

EDUCATIONAL REQUIREMENTS:

• High school diploma required

QUALIFICATIONS AND EXPERIENCE:

• Up to two years of experience in a medical office, telemarketing or other customer service position
• Comfortable using email and interacting with Internet applications
• Knowledge of practice management and word processing software
• Ability to perform multiple and diverse tasks simultaneously
• Proven experience handling irate patients/customers and dealing with conflict
• Familiarity with scheduling and rearranging appointments
• Working knowledge of managed care
• Pleasant speaking voice and demeanor
• Neat, professional appearance
• Strong written and verbal communication skills

Responsibilities include, but are not limited to, the following:

Telephone Answering and Scheduling

• Screens patients and takes temperatures, according to protocol
• Answers the telephone pleasantly, and by the third ring as often as possible; routes call or takes message
• Schedules patient appointments: explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patient’s financial obligation, provides patients several scheduling options, follows physician-approved scheduling guidelines

Check-In and Registration

• Greets patients and takes temperatures as they arrive
• Provides new patients appropriate paperwork for required signatures
• with new insurance
• Ensures the necessary patient paperwork is complete before patient is ready to be roomed by Medical Assistant
• Informs patients in the reception area when the physicians are running behind—offers to reschedule them

Other

• Screens visitors and responds to routine requests for information
• Keeps the patient reception area neat and clean at all times throughout the day
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice
• Maintains detailed knowledge of practice management and other computer software as it relates to job functions

Supervisory Responsibilities

This job has no supervisory responsibilities.

Typical Physical Demands

Position requires extended sitting, some standing, bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee must have normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Employee will work under stressful conditions, and work irregular hours.

Typical Working Conditions

Normal office environment. Occasional evening or weekend work.

Job Type: Full-time

Pay: $0.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location:

• One location

Company's website:

• OrlandoOrtho.com

Company's Facebook page:

• Orlando Orthopaedic Center

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place