Medical Scheduler

Job Summary:

Schedules exams for patients, performs pre-registration, faxes and scans documents, handles customer service related requests, communicates preparations, handles call backs, coordinates legal records requests and performs various other clerical tasks.

Duties & Responsibilities:

• Displays excellent communication skills and telephone etiquette
• Answers incoming calls in a courteous and professional manner - identifies self and company.
• Places calls to referring physicians for patients expressing difficulty with scheduling.
• Maintains self control when dealing with difficult patients and or situations.
• Identifies patients with special needs and shows care and compassion.
• Maintains good rapport with referring physicians, secretaries and clinical site staff.
• Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.
• Updates account information at the point of scheduling.
• Properly schedules all procedures.
• Utilizes RIS filter screens to answer questions associated with insurance, procedures and preps.
• Communicates and interacts with all departments effectively and professionally.
• Meets incoming call volume quota.
• Pre-registers, faxes reports, scans documents, inputs clinical data as needed for appointment and requests films as needed.
• Other duties as assigned.

Requirements (Knowledge, Skills & Abilities):

• Must be able to type and file accurately with precise data entry skills.
• Knowledge of medical terminology.
• Knowledge of medical insurance plans.
• Ability to schedule and register patients rapidly and accurately.
• General knowledge of computers and Microsoft Office software.
• Provide clear written and verbal communication.
• Detail oriented.
• Ability to multi-task and be organized.

Education & Experience Requirements:
The above knowledge, skills and abilities may be demonstrated by a high school diploma or equivalent and experience working in a call center environment.