Medical Receptionist-Patient Access Specialist II - Telecommunications

Requisition #: 506429
Location: Howard County General Hospital, Columbia, MD 21044
Category: Clerical and Administrative Support
Work Shift: Day Shift
Work Week: Full Time
Weekend Work Required: No
Date Posted: April 5, 2022

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

Requisition #: 488963

Location: 5755 Cedar Lane, Columbia, MD 21044

Shift:

Full Time (40 hours)

Day Shift, 7:00 am - 4:00 pm

Non-Exempt

Position Summary:

The Patient Access Specialist for Telecommunications is responsible for hospital safety by immediate communication of emergency Code Alerts via intercom and paging. Monitors Fire, Gas and Hillrom Panels. Receives inbound calls from patients, physicians and external customers requesting services within HCGH. Responsible for alerting on call Physician Director when a discharged patient requests medical advice. Responsible for satisfying the patient, staff or caller and maintaining the image and integrity of HCGH. Provide exceptional customer service to callers, patients and staff. Ability to stay calm under pressure.

SKILLS & ABILITIES REQUIRED:

Education/Experience:

• AA degree required, Bachelor Degree preferred

• Preferred PCT – Patient Care Tech or MOA – Medical Office Assistant

• Two years of medical/health care office or call center experience

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Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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