Medical Reception - Emerald

Mission

Our Mission is to train outstanding broad spectrum family medicine physicians while serving vulnerable populations of Idaho with high quality, affordable care, provided in a collaborative work environment. As one of the first 11 Teaching Health Centers in US, our broad spectrum capabilities combined with our people centered approach to care allow us to help people live their best lives.

Values

Integrity – Doing the right thing even when no one is watching.

Compassion – Affording empathy, dignity and kindness to others.

Accountability – Standing beside our mistakes as well as our achievements.

Respect – Honoring others for their diversity, perspectives, skills and abilities.

Excellence – Performing with competence, courtesy and professionalism.

Purpose

The Check-In/Check-Out Representative is an important team member supporting the Reception department, which is essential for achieving the dual mission of FMRI. The Check-In/Check-Out Representative shall be accountable for successfully assisting patients with the FMRI check-in and check-out processes at appointments to maximize patient satisfaction and clinical operations.

Benefit Information

Employees receive a comprehensive benefits package including health, dental, voluntary vision and life insurances, short and long term disability benefits, paid holidays and Personal Leave, 403(B) retirement with company match, an employee assistance program and more!

Qualifications and Skills

Education:

• High School/GED

Experience:

• 2 or more years customer service experience required; previous medical office experience preferred;

Other:

• Our organization is a tobacco-free workplace; qualified applicants must complete a tobacco / nicotine free attestation prior to employment.

• Our organization follows the CDC recommendation for healthcare professional immunizations including an annual influenza vaccine for all staff. Exemptions may be granted given appropriate documentation.

Preferred Skills / Abilities:

• Bilingual ability and/ or qualified medical interpreters preferred.

• Ability to efficiently assist patients while maintaining excellent telephone etiquette.

• Effective communication skills with individuals at all levels of the organization.

• Computer literate, including effective working skills of MS Word, Excel and e-mail.

• Ability to adapt to and learn new software.

• Ability to work efficiently as a part of a team as well as independently.

• Ability to work well under pressure and meet set deadlines.

• Attention to detail and strong organization skills, time management and prioritizing skills.

• Strong customer service skills

• Ability to handle a high volume of calls while maintaining professional telephone etiquette and a courteous demeanor.