Medical Office Receptionist

The Medical Office Receptionist is typically a PACT team member in the front office reception area. This position schedules clinic appointments, in accordance with VA guidelines. The Patient Services Specialist also prepares and compiles records in the clinic. This position supports the clinical staff by answering phones, welcoming patients, and addressing questions. As a team member, the Patient Services Specialist collaborates with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community based services involved in developing the patient care plan.

Core Responsibilities

• Patient Care: Actively assists with the administrative support related to patient care.
• Schedule clinic appointments. Specific responsibilities relative to scheduling, PCMM assignments; outpatient clinic appointment recall additions and edits, and making entries into the Electronic Wait List.
• Check patients in and/or out of the clinic, including verification or editing of patient information and insurance. Completes means test and enters results. Maintains patient confidentiality.
• Prints, prepares, and organizes patient check-in list with medication list for the following day.
• Inputs all patients’ information into VISTA/CPRS
• Verifies any and all clinical reminders “due” at the time of each patient visit are completed prior to check out.
• Answers phones and timely relays messages.
• Complies with all VA and company training requirements.
• Any/all other related duties as assigned.
• Compliance: Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items.
• Clinical Outcomes: Remain focused on achieving excellent clinical outcomes through data input accuracy and within the specified VA guidelines.
• Customer Service: Must provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Establish and maintain a warm, welcoming and professional atmosphere for our colleagues and veterans, ensuring needs and expectations are consistently met.
• Maintain cleanliness of administrative and all non-clinical areas at all times and will be responsible for cleaning and vacuuming all non-clinical areas on days that the commercial cleaning crew are not scheduled to clean the entire clinic. Monitor coffee service to insure availability to patients and guests.
• Enrollment Growth: Participate in the clinic’s outreach events to help support the clinic’s enrollment initiatives.
• Save & Recapture: Support patient enrollment and retention in appointments, follow-up visits or nurse visits.
• Strategic Initiatives: Embrace and support new initiatives, whether clinical or operational.

• High School Diploma/GED or equivalent education
• Strong computer skills, EMR experience preferred
• Demonstrated high quality customer service & organization skills
• Minimum, 1-year experience in a clinical or call center environment (preferred).
• Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
• Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency – AHA valid for two years, e.g.) and in ACLS as specified by individual VAMC contract
• Proficiency in written and spoken English.
• Energetic and optimistic demeanor
• This is considered a safety sensitive position.

Valor is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.