Medical Office Receptionist-Intermediate (PEDI Heart Center Atrium)

Job Summary:

Under direct supervision, responsible for providing office support in a clinical office to ensure patient satisfaction.

Job Duties:

• Performs all front office duties, checking in patients, ensuring completion of all necessary forms for registration, collecting copays, assisting patients when needed, and answering phones.

• Creates and verifies full patient registration upon patient arrival.

• Communicates with Benefit Coordinators if new insurance is obtained.

• Communicates with providers as needed regarding patient’s arrival, needs, or requests.

• Prepares, charts, obtains medical record requests, and makes phone calls to request medical records from outside providers.

• Creates new and follow-up appointments as needed for patients and obtains referrals and authorization for visits and testing when necessary.

• Schedules patient appointments and follows up on missed appointments by telephone or mail.

• Monitors the flow of patients, including placing patients into rooms as needed and keeping patients and families informed of waiting times.

• Performs all other duties as assigned.

Education:

A high school diploma or GED is required.

Experience:

Two (2) years of related experience is required. Bilingual (English/Spanish) is preferred.